Question about HP Pavilion ZV5000, ZV6000, ZX5000 Series 12 Cell Li-Ion Battery - DP390A (DP390A1) CD-ROM Drive

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The dvd/cdrom drive on my pavillion laptop is not

The dvd/ CD-ROM drive on my pavillion laptop is not working. under properties it says that the driver is missing or corrupted(code 39). how do I fix this? also, I do not have the device driver cd that came with my computer.

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  • Kate May 08, 2010

    i tried that and it found the new hardware but said that there was a problem with it and that it won't work properly. any other suggestions?

  • Kate May 08, 2010

    I did that and the computer found the new hardware, but says that there is a problem with it and that it won't work properly. Any other suggestions?

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Go to start -> run here in the run box write devmgmt.msc This will lead to device manager here in disk drives or sata-ata remove ur cdrom driver by right clicking it and choose uninstall. This will uninstall the drivers for cdrom and now at the top where ur computer name displayed right click on it and select scan for hardware changes. It will automatically install drivers for it.

Posted on May 07, 2010

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Gud morning, I my dvd desappered. I cant load any cd. the iocon is not showning. how do i rectify this. I am using HP Pavillion dv6700. my dvd device is "pioneer dvd rw dvr-k17b ata device". Please i need...


ok first of all has anything vhanged, there is a known problem when upgrading XP to vista, where te cdrom.sys rivers arent installed. this is fixable but tedious, if it just simply dissapeared without change, go to device manager:

XP: START> RIGHT click my computer > click "properties" > "Hardware" tab > click the "device manager" button.
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under DVD/CD-ROM drvices, you should see your dvd drive, now the field is probably expanded already and it most probably has a yellow exclamation mark next to the device, or it has a large yellow question mark. this means the driver for the vd rive has either failed or is not working properly.

quick fix for this is to simply RIGHT click on the device, click uninstall, confirm, and once un-installed, re-start the machine. apon restart windows should automatically detect the dvd drive as a new device and install it.

if there is simply no device listed under DVD/CD-ROM devices, or the catergory isnt there, windows isnt detecting it at all, which commonly means the dvd drive itself has failed, (the fact it may be powered and opens/closes is irrelevant). but before throwing it away, try changing the IDE/SATA cable. if the uninstall/re-install doesnt work, you may need to re-install it from a winows disk, which is a little tricky. but can be done. let me know if it doesnt work and i will pace you through it.

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Click the plus sign next to it and the installed CD / DVD Devices will be shown

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To Reinstall Reboot , and Windows Will Automatically Detect The CD-Rom Drive and install it for you

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