Question about Panasonic NN-SD797S Microwave Oven

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Nn-sd787st - 18 months old. Broke turntable in half!

Nn-sd787st - 18 months old. If it has problems with the magnetron, can it break the glass turntable in half? After the glass broke and used it a few times with out it, it gave me a code H97. So now it doesn't work. So was it caused because something started to go wrong or the glass just broke and because I used it like that, code H97 came up?

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fathitkf
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SOURCE: error code h97, on a genius prestige microwave -

Hello :

Troubleshooting of Inverter Circuit (U) and Magnetron .

This oven is programmed with a self diagnostics failure code system which will help for troubleshooting, H97, H98 and H99 are the provided failure magnetron and inverter circuit problem areas. This section explains failure codes of H97, H98 and H99. H97, H98 and H99 appears in display window a short time after start key is pressed and there is no microwave oscillation.


6ce1ddb.jpg
WARNING :

The microwave is capable of giving you a serious electrical shock even when it's unplugged , so I recommend you to call a repair technician for help .

please don't forget to rate .

good luck .

Posted on Apr 13, 2010

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1 Answer

My turntable doesn't turn


Sounds like the turntable drive coupling is broken. In the bottom of the microwave where your turntable is, underneath that is a small drive coupling that the motor shaft pushes into. if the motor doesn't turn or the coupling, which commonly has a D shape shaft to keep it from slipping, is broken, the tray will not turn. One quick test it to remove your tray and see if you can turn the coupling easily by hand, if you can you probably have a broken drive coupling. The turntable motor is very difficult to turn by its shaft. so if it turns easily it is probably a broke coupling. NEVER force your turntable around by hand or you can break that coupling.

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Max power consumption: 1460 Watts

Rated cooking power: 1250 Watts

Manual link.
Panasonic NNSD787 Operating Instructions

Page screenshot:
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Here is a link to the replacement glass cook tray for your Panasonic NN-S961 microwave:

http://microwaveglasstrays.com/shop/panasonic-microwave-glass-turntable-plate-tray-f06014m00ap-p-156.html


And here is another link to that part from Sears Parts Direct:

http://www.searspartsdirect.com/partsdirect/part-number/Panasonic-Parts/Microwave-Parts/F06014M00AP/0022/568/Model-NNS961/0789/0123245?keySuffixId=NA&pathTaken=partSearch&pathRender=modelComponent&documentCompId=50019470&diagramPageId=00001&productTypeId=x&searchModelNumber=NNS961&subCompDesc=Cabinet%20parts&brandDesc=PANASONIC&modelDesc=MICROWAVE&blt=11


Just use your mouse to click on the link, which is the underlined and highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information and items at the website indicated.

As you can see from the website, the tray has the following dimensions:

Glass tray measures approximately 16 1/2 inches in overall diameter.

Outside diameter of turntable track is 10 7/8 inches.


I hope that was helpful to you, good luck and take care.

Joe.

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1 Answer

Error code h97, on a genius prestige microwave - nn-sd787st. what does this mean?


Hello :

Troubleshooting of Inverter Circuit (U) and Magnetron .

This oven is programmed with a self diagnostics failure code system which will help for troubleshooting, H97, H98 and H99 are the provided failure magnetron and inverter circuit problem areas. This section explains failure codes of H97, H98 and H99. H97, H98 and H99 appears in display window a short time after start key is pressed and there is no microwave oscillation.


6ce1ddb.jpg
WARNING :

The microwave is capable of giving you a serious electrical shock even when it's unplugged , so I recommend you to call a repair technician for help .

please don't forget to rate .

good luck .

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PANASONIC WILL SELL YOU THE PART ALL YOU NEED IS YOUR MODEL NUMBER

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