Question about Sony Cyber-Shot DSC-S90 Digital Camera

1 Answer

The lens will not retract on my Sony Cybershot DSC-S90 camera.

Camera turns on, but will only work in review mode. In other picture taking modes, a message appears on the monitor telling me to "shut off the camera and turn it back on." This does not remedy the problem. I did not drop the camera or mistreat it in any way. I have replaced the batteries with brand new ones, no change in function.

Thanks for any insight. It has been a good little camera and takes great pictures, so I would like to try to fix it rather than just junking it.

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  • michiganb981 May 06, 2010

    I tried all of the above. The motor that drives the lens retraction seemed to come on as I could hear it working. The lens retracted once and I thought I had it. But, when I turned it back on, the lens came back out and stayed that way.

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  • Sony Master
  • 2,517 Answers

Hi there i like to inform you that its a lens guide pin problem. It is damaged or out of lens guide line. Thats why its stuck. The solution is only replacing the lens. But before that if you want to take a risk then on the camera and give a twist on the lens. Be careful. not much twist, just little. After that turn off / on the camera. If its working then fine. Other wise only the solution is contact with the service center and replace the lens.i am sure your camera lens position like a below mentioned picture.. before all this try to follow those step for luck.


1. Ensure batteries are fully charged.
2. Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.
3. Try turning the camera with the lens facing down and shake to dislodge anything stuck
4. Try removing batteries and memory card, wait 5 minutes and refit the battery only.
5. Now turn on camera( with out card ) and see ,if working then fix the memory card & again turn on the camera. If working then fine .
Otherwise format the memory card and fix back in camera again & try. Make sure before format the memory card take a
back up all photos in your computer then format. If no luck then reset or restore the camera setting by pressing Menu key for 2 sec ..
in not done the press both Menu & self time key for 2 - 4 sec.

Posted on May 06, 2010

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There are a number of ways with which a lens malfunction can be caused. Particulates might have managed to get into the mechanical bits that allow the lens to retract, a purely physical interference with the lens mechanism. If the camera was dropped, especially while the lens was extended, there's a pretty good chance something might have been knocked loose, such as the guide pins upon which the lens withdraws and retracts.

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Additional details could find in this article link: fixing-lens-error-on-digital-camera.html


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