Question about Sony VAIO PCV-RZ32G (PCVRZ32GKIT3) PC Desktop

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My computer has crashed..however, it will start up using safemode pressing F8. There was a .dll virus that I attempted to rid of, now its cannot get to my settings. Before all this, I tried use recovery wizard and all it keeps saying it cannot locate recovery partition and to restart the comp. Any suggestions? I just want to wipe out everything and reinstall all drives.

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Ok.. first of all don't give just yet if you are still able to get in in safe mode.

things to try

I don't know what method you use to get rid of your dll virus but this is what's usually used to clean your computer.

1. install antimalware applications, update them, and run deep scans.
the tools I use are (in the following order)
a. malwarebytes
b. a-square free edtion (make sure you get the free edition)
c. superantispyware
d. spybot search and destroy
e. spyware doctor (pc tools)

this tools are free, and make sure you have a wired internet connection only need to download the updates for each application, after the updates have been download for each one of them, disconnect the computer from internet and, proceed to do full/deep scans. this should get rid off 95% to 99% of most of the malware you have on your computer.

be patient. depending on how much stuff you got on your computer it may take a while to run each application. do one at a time or 2 if you have plenty of memory. some times the application may have to be run once and then again at start up. proceed as prompted. the applications suggested are usually very safe to use, although is usually recommended, since you still have access to your system, to get all the important files (pics, music and docs) out of your hard drive so you can proceed with confidence no matter what happen. I suggest you get a portable hd or a big thumb drive and try to get the most important files off your hard drive.

2. get an antivirus, update it and run a full scan. once you have completed the scans with all the tools mentioned, get avg or avast antivirus, this are pretty good free antivirus solutions, install them and do full scans, by this point of point 1 was completed you should have a few to none threats in your system.

3. don't go online just yet, simply go to windows update website and make sure you install all the updates required to patch up your windows installation and bring it up to date. (xp should be upto sp3 and vista should be up to sp2 and both should have all critical updates installed)

4. proceed to connect your computer online and test to see how your browser is behaving

5. depending on the results from 1-4. there are other tools which are very powerful, still free but are more risky and harder when it comes to clean up the computer

post back with your results and I'll let you know how to proceed or where to go for more free help if needed!

alternative, a shutgun approch is to back up your data off your hard drive as suggested before, then wiped clean your hd (this is hard on your hard drive and diminish it's life but it's required a few times in a 5 year period which is how long a hard drive tends to last with average usage.

according to your manual to reinstall your operation system you need have recovery cds/dvd made although given your how your system is performing the virus or malware that has gotten a hold of your computer may not enable your to proceed getting those recovery cds/dvd created and you need that in order to reinstall your operating system which takes care of the wipe off part automatically

the following was extracted from your computer's user manual:

Hard Disk Drive Recovery
Your computer is equipped with a utility program that enables you to recover your computer's operating system and
preinstalled software.
For more information about hard disk drive recovery:
Your VAIO® computer is not supplied with System or Application Recovery CDs. Use the VAIO Recovery utility to recover
your computer's operating system and preinstalled software.
1. Click Start in the Windows® taskbar, then click Help and Support.
2. From the VAIO Help And Support Center, click VAIO Recovery Options.

Posted on May 06, 2010

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If your Laptop cannot locate the recovery partition you will need to use your Recovery CDs.. Probably you dont have it because it had the partition and you needed to create those disks when you bought the computer.
Go to

and purchase the Original CDs for your model. You can do it online and it cost less than $20 most of the times (shipping included). That is the only way.
I hope this helps. Please rate and provide positive feedback for our fast free support today. Thank you :D

Posted on May 06, 2010

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See if you can request a restore DVD from Sony.

Or maybe download and burn one from their website if available.

Posted on May 06, 2010

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Http:// cant use my control panel. when i do it gives above message. thanks.

Off the top of my head I would say that you have been infected by some sort of malware since the error message directs you to what looks to me to be a dubious site. I would strongly suggest against going to that address or attempting to download a .dll file as a fix.

The first you should do is scan for a virus using whatever antivirus software currently loaded on your computer. If you do not have one, I would suggest loading Malwarebytes free anti-malware from, install it, making sure to update and then running a fullscan while in Safemode. To enter Safemode, restart your computer and press F8 when the manufacturers load screen displays and you should see a prompt that will give you the option to start Windows in Safemode. It can sometimes take a couple attempts on faster computers.

When the scans complete, restart windows normally and if you find that you receive a vmsvcrt.dll error (hopefully not directing you to a fishy website) when attempting to access the control panel, you can attempt a restore to a previous configuration of windows. If using Windows XP you open the start menu, select Help and Support and type "system restore" in the search box and press Enter. If you are using Windows 7 open the Start menu and type "system restore" in the search box (you may be prompted for an administration password or confirmation) and then follow the prompts to restore to a previous version of Windows.

If this still does not work you can attempt to use scannow if you are using Windows 7. Make sure you are signed in as Administrator (Typically your default user setting) and open the start menu. In the search field type "cmd" and open the cmd.exe. In the command prompt, type "sfc /scannow" and allow the command to run. When it's complete, you should then restart windows and then attempt to access the control panel.

If the control panel is still receiving an error, you may need to consider reinstalling windows or returning your pc to factory condition using what ever method provided by the manufacturer. You will also want to make sure you have backups of files and settings you wish to save prior to doing so.

I hope this helps.

Aug 21, 2011 | Computers & Internet

1 Answer

Computer keeps restarting

You probably have virus on your notebook. Do you have virus protection installed? If yes, go to safemode by turn off and turn it back on, keep pressing F8 and choose safemode, once you are in safemode, run a full scan to see if it finds any and remove, we can go from there. Let me know.

Apr 08, 2011 | Lenovo ThinkPad T410 Notebook

2 Answers

Had a virus.put on kaspersky internet security 2011 and now it runs slow

If you had antivirus prior to installing Kaspersky then that could be the issue. Having more than one antivirus causes issues since they scan files that are in use. So when one antivirus scans a file, the other does and they loop causing your computer to slow down.
If that isn't the case, I'd recommend booting into safemode, installing Malwarebytes Antimalware and doing a full scan after you update it. Malwarebytes is free and very good. You can boot into safemode by pressing F8 during startup.

Mar 14, 2011 | Advent Netbook

4 Answers

Virus protection is infected ? how do i get rid of it?

by using one of the biggest virus proaction applications such as NOD32, North 360, Kaspersky

Feb 28, 2011 | Advent Netbook

1 Answer

My Dell Inspiron 6400 (purchased Nov. 2006) has become psychotic. This virus lets me open one file or program but then if I want to open up another file or anything, I have to restart the computer. So...

Turn off the computer, and make sure its unhooked from the internet.
On another computer, download the free Avast antivirus (, and put it on a flash drive, or CD.
Next start your computer in SafeMode. (If you don't see an option press F8 when your computer starts to boot, and select SafeMode from the boot options.)
After your computer has booted in SafeMode, put in the CD or flash drive and install the antivirus. After it installs do a full system scan. (If it ask to restart your computer let it, but make sure you boot in safe mode.)
This should get rid of the viruses on the system, and it will prevent future viruses.
Hope that helps,

Feb 21, 2011 | Dell Inspiron 6400 Notebook

1 Answer

My asus comp does not start in safemode when pressing f8. I am trying to get rid of a antivirus virus

try shutting it down by holding the power button, then restart and you should have the option to start in safe mode

Jan 16, 2011 | Computers & Internet

1 Answer

HOW TO REMOVE THE ROOTKIT.TDSS caused by the Trojan virsus

Hi, You have to remove these to get rid of this Rootkit. This post is for an Advanced User Only!
Files and Processes:
  • Files which spread the Virus:
  • RkLYLyoM.exe, podmena.exe, file.exe, ~.exe, 7-v3av.exe, csrssc.exe (note that this is not CSRSS.EXE), 72631899.exe, 1776260179.exe, ucxmykkc.exe.
  • The above files will create processes and run while spreading the Virus and providing Backdoors to your machine as well as performing Remote Attacks on Servers.
  • This Rootkit and associated Trojan creates .sys (system files) to alter network configurations as well.
  • Delete these files.
  • _VOIDd.sys, _VOID[random].sys, UAC[random].sys, UACyylfjdaa.dll, TDSSnrsr.dll, TDSSmaxt.sys, tdssserf.dll, TDSSriqp.dll, TDSSciou.dll, TDSSoexh.dll, tdidrv2.sys, RkLYLyoM.exe, podmena.exe, tdssserv.sys, file.exe, ~.exe, 7-v3av.exe, csrssc.exe, 72631899.exe, 1776260179.exe, ucxmykkc.exe
  • Each variant of this is associated with one or more files in the above list. It drops .dll (dynamic link library files) as well. Dll files and Sys files are the actual performers in the background.
  • You have to remove these files from the startup as well. Using msconfig. From their you may be able to find additional files associated with this one as well. Verify by browsing. Browse by the file name. If you found that it is a virus, note the path and next time you will be able to remove it. I ll provide instructions at the bottom of this post.

  • Directories:
  • C:\WINDOWS\_VOID[random]\
  • Delete this as well.

  • Delete Registry values Associated with this.
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\_VOIDd.sys
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\_VOID[random]
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UACd.sys
Note: Random means the file name will be different for each instance.
  • Unregistering DLL files. The most important one.
  • You have to unregister these .dll files.
  • UACyylfjdaa.dll, TDSSnrsr.dll, tdssserf.dll, TDSSriqp.dll, TDSSciou.dll, TDSSoexh.dll.
  • The unregistering instruction will be provided at the bottom of this post.
You must delete your Temporary internet Files and Local Settings \ Temp. Located - Root:\Documents and Settings\[Admin account name - this may be either Administrator or any other account which has Admin Rights]\Local Settings\Temp. Note: Root is the Partition which has Windows Installed (Example C drive)
You must be able to see Hidden Files and Folders. Follow the steps...
You must clean your Browser Cache using Internet Options. Each and every browser has a place to clear the Cache. As an example "Google Chrome has it under Options -> Under the Hood -> Clear Browsing Data. Its better if you can disable Local Caching.
I recommend to do this in Safemode. Use F8 after restarting the machine. The select Safemode. Note: You may or may not find Processes associated with this RK however because they will not be loaded. If so you can use msconfig to locate "Startup" programs.
After everything done, flush your DNS. Get a Command Prompt (Start -> Run -> Type cmd.exe and hit Enter) Type this command and hit Enter. ipconfig/ flushdns
Contd...Post is too long...

Jul 13, 2010 | Dell Microsoft Windows XP Home Edition

1 Answer

Im full of viruses cuz my firewall got cancelled and im trying to download one plz help

Before you download any first try to get rid of the virus in the pc.
You have to boot to the safemode with networking by keeping on tapping f8 key on the keyboard of the computer when it boots up.
When you are in safemode with networking then open up internet explorer and go to and download malwarebytes and run in your pc, you can also run superantispyware and trojan remover.
You can use malwarebytes and others as an virus removal software but for antivirus or firewall i will suggest you get a full version of latest version of avast anti virus, or avg latest version is also good.

Apr 20, 2010 | HP Pavilion dv9000z Notebook

2 Answers

Wife opened a e-mail from ''security tools'' Now it dominates the computer and does not allow access to norton nor anything (such as remove software) that could help get rid of this problem. It is...

Try start up in Safe Mode press F8. Choose Safe Mode, when at the choice window, to select either Safe Mode Desktop, OR, System Restore, choose System Restore and choose a time before you had the "Problem" and got the Virus, and follow instructions. This should get you back to the time prior to opening the attachment and unleashing the virus. If this doesn't work. please let me know.

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1 Answer

My notebook, travelmate4011WLCi operating

just go to acer home page and get the resources and drivers for your system... or else you can directly recover it by going to safemode by pressing F8 key while boot starts

Jul 29, 2009 | Computers & Internet

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