Question about HP Photosmart C5180 All-In-One InkJet Printer

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I have an error message on my HP Photosmart Premium C309a - "Ink system failure - 0xc19a0027 - Please turn printer Off and then On" - I have done this as well as replace all of the ink cartridges & still get this message. Can you tell what else I could try?

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Unplug the USB cable from theback of the printer if it is connected. Now take out the power cord.
Now Reset the printer:-

To reset it.
Connect the printer power cord to the Wall Outlet or Wall Jack.
Make sure it is not connected to the Serge Protector or power strip.

Partial reset :-

Now on the printer itself. --> Press and hold the
# and 3 button at the same time. Now take out the Power cable from the back of the printer and wait for 20 sec. Now put the power cable back in the printer. Now release the two buttons. ( Note :- remember you need to hold down the # and 3 button the hold time )

(On the printer screen it should say Part nvm reset.)

Now try to turn on the printer and check if it shows the Ink system failure - 0xc19a0027 option. If it works Perfect. If not then do this :-

Semi-Full Reset:-

Open the front door and take out all the cartridges from the printer. Now close the door.

Now on the printer itself. --> Press and hold the
# and 6 button at the same time. Now take out the Power cable from the back of the printer and wait for 20 sec. Now put the power cable back in the printer. Now release the two buttons. ( Note :- remember you need to hold down the # and 6 button the hold time )

( On the printer screen it should say Semi-Full rest )

The printer might shut down automatically or may be it won't. At this point Put the cartridges back into the printer and then turn on the printer if it was shut down.
or If the printer is on turn it off and then switch it back on.

The problem should be resolved up till now.

If still the problem Exist Call HP as the product has gone bad. The printer will be replaced if it is still in warranty. Remember the printer HP replaces is always a refurbished printer.

HP :- 1-800-474-6836 ( Tech Support )

Posted on May 06, 2010

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Hello,

When errors like this occurs, it is advised to reset the printer first before any other step(s) is taken;

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Key 1 then2 then3
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