Question about Cell Phones

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We just purchased a Comdial Vertical Edge 120 Vertical System with the integrated Voice Mail and 9 Comdial telephones from a company in Florida and relocated it to our office in New Jersey. The system was pre-programmed and when installed last Friday, all phones, ext. 101 through ext. 109 come up fine. However, we do not have the Voice Mail Password to change the Auto Attendant Greeting. How do we do this?

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  • Chritopher Marino May 06, 2010

    We did not purchase the system from a dealer. We purchased it from another company with whom we had been doing business until they recently went out of business. There is no We can get into the voice mailbox of each user's phone using their extension as the password. However, there is supposed to be a supervisor mailbox to control all other general user mailboxes and auto attendant greetings where you log in to voice mail on that Supervisor's phone, although the System prompt does not stae the option, you are supposed to be able to select the 6 key. How can we determine which station is the Supervisor?

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  • Master
  • 821 Answers

HELLO,

  • First method
    • press *98+AA number using any phone. Ex: Dial *9870, if 70 is your AA.
    • Record the greetings
    • Hang up the phone
    • The greeting will be automatically assigned to the AA
    • The recorded file will be placed in the <pbx-working-dir>/recordings
    • If you pick up the phone and dial 70, you will hear the new greetings
  • Second method
    • Record a file (use 8kHz mono, 16 bit file) using whatever means you have.
    • Go to AA’s “IVR” tab and click on the “Browse” next to *9870.
    • Select the recorded file.
    • Click “Save”
    OR YOU FOLLOW THE INSTRUCTIONS BELOW.
ALL YOU NEED TO DO IS JUST TO CONTACT YOUR PHONE COMPANY AND THE PASSWORD WILL BE REVEALED TO YOU,AND THIS WILL THEN ALLOW YOU TO ACCESS AND CHANGE YOUR VOICE MAIL ATTENDANT GREETING.WITHOUT THE PASSWORD ISSUANCE YOU CAN'T ACCESS CHANGE THE AUTO ATTENDANT GREETING.THE PHONE HAS AN INTEGRATED HARD DRIVE FOR VOICE MAILING SYSTEM.

thanks for using fixya,

TAKE CARE.

Posted on May 06, 2010

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  • Master
  • 713 Answers

Hi,the only way to change the auto attendant greeting is to get the voice mail password,however,there is a default password which should be in the manual of your device,if you can get it from your manual, i'll suggest you contact the phone dealer who sold the phone to you to provide the password which is the only tool you need to change the auto attendant greeting on your phone.

Thanks and good luck

Posted on May 06, 2010

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