Question about Whirlpool 24 in. GU940SCG Built-in Dishwasher

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Whirlpool GU940SCG - Some panel buttons work, some don't

The unit gets power and runs fine, when I enter "Heavy Cycle" for example.
But the "Normal" and "Delay Timer" buttons (those that we use most often) don't work at all. It's as if a few years of normal use and the buttons or contacts underneath wore out. But, how would that happen on the exact same day to three different contacts? Any and all help is much appreciated.

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  • donns35394 Sep 09, 2008

    I have a GU940SCGB2 with a similar problem, but worse. Don't know the age of the unit, was in house when I bought it in 2001. At that time, everything on the front panel worked. Little by little things stopped working. First one of the three delay timer LED's, then two, then all 3. Until the last of the delay LED's stopped working I could still use the delay feature, but after the last one quit you had no way to know whether you were on 0, 2, 4, or 6 hr. delay. Next the "clean" LED went next, followed soon thereafter by the other LED's indicating which phase of the cycle it was in. I then started losing cycles. The Normal cycle button quit working, then the Low Energy cycle, until eventually the only cycle that would work was Heavy. At first it the Heavy cycle would consistently work, then it began to require a little black magic. It didn't like it if you didn't let the cycle run through the entire dry cycle to completion, it didn't want to start. I could sometimes get it going again by closing the door and letting it sit for an extended period or running through the cancel/drain cycle. The more time passed the more finicky it got. Unfortunately, I think I'm now at the end of my rope. It's been over 2 weeks sitting there with a load full of dishes waiting to be washed, and dozens of attempts later it just won't start.

    I wonder whether a new console P/N 8051707 would fix the problem, but with a best price online of $86.55 + S/H, and no guarantee it fixes the problem, plus the age of the unit, it doesn't seem like that's probably the smartest decision, unless someone out there has more info. that may tip the scales differently.


5 Suggested Answers

  • 725 Answers

SOURCE: whirlpool GU2400XTPT6

Check the Tech Sheet you will find it behind the kickplates On many models, this sequence will work: Heated Dry, Normal, Heated Dry, Normal. Press this key sequence within six seconds to activate service mode.let me know if it helps

Posted on Aug 15, 2007

SOURCE: Normal Light Blinking - Dishwasher not working


Posted on Nov 24, 2007

  • 6 Answers

SOURCE: Whirlpool DU1145XTPPB7

These dishwashers normally have a "Control Lock" mode.  It's in the manual.  It is provided for child safety.  It's often controlled by holding the "No Heat Dry" button for 4 seconds or more -- same procedure turns it on or off.

Posted on Feb 25, 2008

SOURCE: Whirlpool Gold Quiet Wash Plus GU940SCGZ3

Press the cancel button, Then cut power to the dishwasher for a period of time. restore power to it then try a cycle.

Posted on Sep 11, 2008

  • 3 Answers

SOURCE: We have a Whirlpool Gold

I replaced the heater element on mine and that fixed the problem.

Posted on Mar 06, 2009

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