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I understand that you are unable to access the Bluetooth on the unit. The device does not show up even in device manager. Jack do not worry I will do my best to try and resolve the issue with the unit. In this scenario I would suggest you to try these below set of steps and check for the results: Step A: 1. Restart the unit and as soon as you get to the HP logo screen start hitting the F10 button and boot the unit into BIOS. 2. Once in BIOS navigate to System Configuration >> Built In Device Option and see to that the option Embedded Bluetooth Device is enabled or not. 3. If its not enabled then kindly enable it and press the F10 option to save the changes made and restart the unit. 4. Once you restart the unit boot into OS and check if you are able to configure Bluetooth on the unit or not. This did not work as there was no bluetooth option.. this applies to all applications such as device manager but i was told this computer contained bluetooth so im a bit confused..

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Even if the blue tooth is enabled the drivers should also be loaded.
go to www.hp.com and in the drivers find you system and download the driver for it ,also if the driver is not loaded you might see a yellow color bang in the device manager,
so first find the driver ,then install it confirm from the device manager and then check if it work still if it does not work or does not appear it could be the blue tooth is bad ,
then you can simply buy a blue tooth dongle which with probably cost not more than 10$ and it works equally good .

Posted on May 07, 2010

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Posted on Jan 02, 2017

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