Question about Kenmore HE2 Plus Front Load Washer

2 Answers

Fabric softner not being added to wash.

Model 417.41042000 Replaced harness-disp valve-Haw w/atc. The old valve tested 1.54 ohms softner side and 1.65 ohms bleach side.

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  • scritch2 May 06, 2010

    Everything was clear before I install the new valve .

  • scritch2 May 06, 2010

    After checking the dispenser for blocked passages, I replaced it into the machine and started the wash cycle. After the machine filled I checked the dispensor and it didn'tt have any water in it.

  • scritch2 May 06, 2010

    After I checked for clogged passages Ireplaced the dispenser ans started the wash cycle. After it filled and started washing I checked the dispenser and there was no water in it.

  • scritch2 May 07, 2010

    Hi,



    I ended up finding that the UPPER compartment was clogged. I cleaned it out and it's working! THANKS!!

  • scritch2 May 07, 2010

    Helped point me in the right direction

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2 Answers

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  • Master
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Verify first if the fabric softener compartment in the dispenser drawer is full of water. If water is present, pull the dispenser drawer out then release the clip to pull it out completely. Remove the fabric softener compartment cover and clean the tubes both in the dispenser cavity and the compartment cover. The tubes fit together but the tube in the cover does not touch the bottom of the cavity to allow siphoning action when an overflow situation is created in the compartment to dispense the fabric softener. No dispensing action will occur if the tubes are clogged.

Posted on May 06, 2010

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  • Jahn27
    Jahn27 May 06, 2010

    Is the fabric softener dispenser compartment filled with water?

  • Jahn27
    Jahn27 May 07, 2010

    Sorry for the delayed response due to time zone constraints.

    The fabric softener compartment is filled only with water during the rinse fill as the right-hand side dispenser valve is activated only during this time. Allow the washer to advance to the rinse cycle before checking the fabric softener compartment for water. The dispenser valves are newly replaced so a bad dispenser valve issue can be ruled out. The only issue now is the water not being fed to the fabric softener either due to the valve not being powered up or the tube going from the valve to the compartment is clogged. But you stated previously that everything is clear which indicates that most likely the valve is not activated. Swap the dispenser valve wires to check this condition. Put bleach, detergent, and fabric softener in their respective compartments then run the washer without load and allow it to advance to the rinse cycle. Check which compartment is not flooded or dispensed after the cycle is completed. Check power for the valves coming from the control board/timer if the fabric is dispensed but not the bleach and the detergent.

  • Jahn27
    Jahn27 May 07, 2010

    It's a pleasure to help you. Thanks for using Fixya.

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  • Master
  • 10,865 Answers

Hello. It appears that Kenmore is having numerous problems with the fabric softener injector. Read this link to get a flavor for the depth of the issue and then consider going back to the store and filing a formal complaint. It doesn't appear that there is a fix to the problem. http://www.epinions.com/msg/show_~threads/cat_id_~17/id_~4097/forum_id_~409

Joe

Posted on May 07, 2010

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Posted on Jan 02, 2017

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Front panel removal procedure:
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  10. Lift the front of the top panel and tilt it toward the rear of the machine.
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  18. Place a towel below the valve and remove the hoses.
  19. Install the new dispenser valve assembly in reverse order.
  20. Install the top panel, dispenser bezel, front panel and the door in reverse order of the removal procedure.

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