Question about Acer Aspire AM5641-U5520A PC Desktop

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We got the Acer aspire one a week ago, registered and got started. Everything was fine, then I went to get on it and there is a windows screen with a bar moving and it will not proceed to the desktop bar just keeps moving. Then I turned it off and now when I try to get it on it says "it was shut down.... open in safe mode, etc. but it hightlights normal mode so I wait and it just keeps doing the windows screen with the bar moving so you cannot do nothing on it cause you cannot get to your desktop. HELP???????

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Sounds like your stuck on the Loading screen for the OS. If you bought it one week ago contact customer support or return it and get it fixed. You could easily do this by reinstalling the OS but you should have a professional do it since your waranty for a year should be up from the maker.

Posted on May 06, 2010

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There is a class action lawsuit for this model. I just got the email the other day. mine did the same thing under warranty but they wanted to charge me to fix it. it has been siting for almost 2 yrs.

Posted on Nov 18, 2011

  • ALLEN Nov 18, 2011

    there is a class action lawsuit for this model. I just got the email the other day. mine did the same thing under warranty but they wanted to charge me to fix it. it has been siting for almost 2 yrs.

  • ALLEN Nov 05, 2017

    Now it is 6 years later & I have never gotin my new laptop or a refund. they setteled there class action lawsuit but i never recieved anything. I tried emailing about it but never heard anything. I will never buy a acer again.

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