Question about Janome Memory Craft 10000

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Janone 10000 stiff handwheel...

The handwheel gets harder and harder to turn and also the motor seems to be straining during sewing. Machine is 5 years old. Same problem 1 year ago and dealer said "it needed a tune up" and all was fine. ($179) Now 1 year later...same problem. Also noticed belt material in bottom of machine.

Anyone else have this problem?

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The 10000 has a design fault, Jim stutsman identified it shortly after the launch. though Janome still haven't admitted it. The belt runs close to a support arm, which over time starts dropping. This allows the belt to rub against the support arm creating the fine black residue. Another tell tale sympton is bird chirruping noises after you have been stitching for a time. Unfortunately it's not an area we can access easily, so it really does mean a visit to the dealer.

Posted on May 20, 2008

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The belt material in the bottom of the machine is there because the belt is slipping and wearing away because of the 'stiffness' this "stiffness" is also causing the motor to strain. If you continue to use the machine in it's current state the motor WILL burn out.

Could be caused by one or two problems or both.

Lack of lubrication oil/grease on all bearings in particular the handwheel bearing, this will be the "tune up" your dealer did.

Other cause could be thread that has somehow got wrapped round the handwheel shaft.

Unless you know how to get into the top of the machine and lubricate it yourself then it is back to the dealer. Same access to the machine is needed to check for trapped thread.

If you do take it to the dealer make him/her show you how to lubricate the thing yourself.
Best of luck
Rob

Posted on Mar 28, 2008

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click this linkdirectly to get the support center help
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