Question about HP LaserJet 2420 Printer
The 10.00.00 SUPPLIES MEMORY ERROR is based on the e-label. To clear the error, do the following:
NOTE: If the error occurs, it should appear at beginning of life, causing the error message after first installing the cartridge.
Turn the printer off and on to clear the message.
Put in the old catridge and see what happens.
If OK put in the new one again.
Verify that the print cartridge is a genuine HP cartridge.
Check that the E-label reader is functioning correctly.
Check that there is contact between the E-label chip on the print cartridge and the E-label reader on the printer.
To verify this contact, insert a new print cartridge.
Remove it again.
Check for scratches on the e-label chip and on the cartridge.
If contact is being made, replace the print cartridge (part number: Q2610A).
If contact is not being made, check the toner guides to see if they are in the proper position, or that the cartridge is not damaged.
If the printer has a 500-sheet Tray 3 installed, turn the printer off again and replace the print cartridge with a new HP print cartridge.
Turn the printer on again.
If the error does not clear, turn the printer off and remove tray 3.
Turn the printer on and verify if the error clears.
HP has recently discovered that a 10.00.00 Supplies Memory Error can occur when Tray 3 is faulty.
Posted on May 07, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Apr 21, 2014 | HP Laserjet M1522nf All-in-one Laser...
Oct 28, 2013 | HP LaserJet P2055d Printer
Mar 21, 2013 | HP LaserJet Office Equipment & Supplies
Aug 25, 2011 | HP Color LaserJet 3500 Printer
Jun 10, 2011 | Office Equipment & Supplies
Jun 08, 2011 | HP : HP6L Laserjet Printer
Jan 23, 2010 | Samsung LE32R73BD 32 in. HD-Ready LCD...
Apr 07, 2009 | HP LaserJet M1522n MultiFunction Printer
Jan 26, 2008 | ASUS Intel 850 Chipset P4T-E (P4T-E/WOA)...
2,526 people viewed this question
Usually answered in minutes!