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Messege stuck in Outbox

Hi!i have got problem of sending email...everytime i sent email they just stay on outbox in my outlook express.
Is there any solution to this please!!

Ally

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  • 33 Answers

Hello,

Unfortunately this is often due to some sort of MalWare getting onto your computer. I have been able to resolve this many times by use a free program called MalWareBytes to clean the nasty stuff off. Even if you have protection software, there is a decent chance that something snuck past as no program is perfect.

To run a MalWareBytes scan, try the following:

  • Go to www.malwarebytes.org
  • Click the DOWNLOAD FREE TRIAL VERSION button on the left side.
  • In the new window, click DOWNLOAD NOW.
  • The download should automatically start, but if not, click the CLICK HERE TO TRY AGAIN link.
  • When prompted you can SAVE or RUN, though it is often simplest to just RUN the program.
  • Take all of the default options in the installation wizard.
  • After finished, the wizard should update the definitions and open the program.
  • In the program window, make sure you are in the SCANNER tab.
  • Make sure the PERFORM FULL SCAN radio button (dot) is marked.
  • Click the SCAN button.
  • You will be given a new window showing all drives in your computer - make sure all drives you use are checked (external drives, USB thumb Drives, C Drive, etc).
  • The scan can take from an hour to most of a day depending on the speed of your computer and the amount of information you have.
  • Once done scanning you will be shown a screen with all of the infections found - my guess is there will be a number of them.
  • I recommend taking the default action on all of these.
  • You will likely be prompted for a reboot - click the button to do so.
  • During the reboot there is a good chance of a BOOT TIME SCAN - do not press any keys at this time so the scan will occur.
Once you are back up after the MalWareBytes cleanup, try Outlook again and I bet you will find that e-mail will send.

Hope this helps,

Chris

Posted on Mar 23, 2009

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Posted on Jan 02, 2017

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