Question about Canon PIXMA IP5200 InkJet Photo Printer

3 Answers

Canon IP5200 printer - "duplicate ink tanks"

I have a Canon IP5200. About a week ago I started getting the message -
"More than one ink tank of the following color is installed:
Yellow (8)
Use only one ink tank per color at a a time."

Needless to say there is only one yellow cartridge installed. No matter what I try, I can't get past this message -
- reinstalling the printer
- holding down the resume button
- removing the print head, turning off printer, replacing
etc etc
- replacing the yellow cartridge with a new genuine canon cartridge

I have been refilling the cartridges for over a year now with no problem.

Does anyone have any ideas?

From looking on the web for the first line of the message, the colour referred to always seems to be yellow!! Very odd!

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  • 4 more comments 
  • Micca82 Apr 06, 2008

    I have the same problem except mine says cyon instead of yellow (my printer is 6700D by the way)

    As you know, replacement ink cartridges are really expensive and I don't want to go ahead and buy a new ink without knowing for sure that it's going to resolve the problem.



    HELP!!!

  • Feegle May 31, 2008

    I had the same problem as well, with yellow. I installed the latest drivers, but the printer was still dead in the water... I replaced the yellow ink cartridge (which was not entirely empty) and printing resumed without a hitch!

    Go figure... It sounds like a fault in the print cartridge.

    I hope this saves someone else the frustration I went through.

  • smass7 Aug 24, 2008

    I also have the same "duplicate in tanks" problem, except that mine is with the Black (# 8, not 5) cartridge. My next step in attempting to resolve is to get a new cartridge - I have tried all of the same things as Sue4712 to no avail. How frustrating!

  • nico96 Nov 02, 2008

    The message says " there is more than one colouor, black (8). Use only one inctank at the time"

  • Anonymous Apr 15, 2009

    i have this and it is for the black cartridge.. I just take it out, put the same one back in again... and it is fine.. until next time!!!!

  • Anonymous Apr 27, 2009

    Same problem...same color. Canon MP530 printer.

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3 Answers

Hi i have Ip 5200 but the pawer lamp and yelow lamp are blink

Posted on Aug 21, 2008

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Don't buy Canon. Canon allows this to continue, after selling you a faulty product, and does NOTHING to provide us with an answer or refund. The best way to prevent this from happening, short of any accountability from CANON, is to simply stop investing in their dishonesty. Don't buy Canon.

Posted on Oct 11, 2008

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I have the Canon MP830 and I'm also getting a message saying:  
Error Number : 1681 More than one ink tank of the following color is installed.  "Black [8]"  Use only one ink tank per color at a time.
  I've already replaced that ink tank and it changed nothing.  Advice appreciated.

Posted on Oct 04, 2008

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My canon ip5200 flashes 12 times, n bottom feed light is on.


it is problem your printer is wast tank is full it is service error

Jul 14, 2009 | Canon PIXMA IP5200 InkJet Photo Printer

Tip

Duplicate Cartridge Error - Which one is causing it


The purpose of this exercise is to rule out ink tanks that are behaving and isolate the one(s) responsible for the duplicate. Please perform the following:

1. Open the printer and remove all ink tanks.

2. Insert a single ink tank in the printer then close the cover.

3. Confirm whether the printer recognizes the installed tank properly. If it does, it will indicate it does not detect the other ink tanks, as they are not currently installed in the printer.

4. Repeat steps 1-3 with another ink tank.

5. If the printer at any time indicates two of the same ink tanks are installed, the cause will be the last tank installed. For example, if you inserted an ink tank earlier, and you later inserted another ink tank, and it said two of the same inks were installed, the cause of the issue is the last ink tank.

Hope this helps
Mike

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6 Answers

IP4200 duplicate ink tanks.


Hello there scubadave,

I've gotten in touch with Canon and have somethinga little different to try. At the very least the error should change.(Sorry, gallows humor). Please read this entire response before takingaction.

After the upcoming test procedure, I have included alink and procedure to contact Canon tech support. The assure me theywill replace any faulty tanks.

The purpose of this exercise iseither rule out ink tanks that are behaving or isolate the one(s)responsible for the dupliucate error. You should write down the results of thistest. Please perform the following:

1. Open the printer and remove all ink tanks.

2. Insert a single ink tank in the printer then close the cover.

3.Confirm whether the printer recognizes the installed tank properly. Ifit does, it will indicate it does not detect the other ink tanks, asthey are not currently installed in the printer.

4. Repeat steps 1-3 with another ink tank.

5.If the printer at any time indicates two of the same ink tanks areinstalled, the cause will be the last tank installed. For example, ifyou inserted an ink tank earlier, and you later inserted another inktank, and it said two of the same inks were installed, the cause of theissue is the last ink tank.


Click here for the Canon PIXMA iP4200 support page
Then click on e-mail support.
Fill out the form.
Under description, supply the following info:

Error- Duplicate Ink tank problem on my Canon PIXMA iP4200
<Describe how error occurs>
I have replaced the <color in> question> tank, reseated it, yet the error continues.

Youwill also need to list what inks are being used in the printer. Statethe type of ink that is being used and the order that the tanks areinstalled in the print head.
Provide the exact part number (such as BCI-6C, BCI3eBk, etc.) if possible.

The Canon support rep assured me they will be glad to replace the malfunctioning tank(s) for you at no cost. Please
respond with the test results, and specify the ink tank(s) that were not recognized correctly.

They responded quickly, professionally and apologetically. They want to help get this resolved for you.

I hope this helps end the frustration you must be feeling. If you need additional help or clarification, click the ASK button.

Remember: Good things happen to those who Rate.

Mike

Aug 06, 2007 | Canon PIXMA iP4200 InkJet Photo Printer

1 Answer

Magenta printing as yellow


Well, first off, are the alignment, and nozzle check sheets looking good? If not, then work on that. If so, then we have a problem. Try creating a test sheet in Word. Make red, yellow blue & black text and see if anything else prints wrong. Get back to me!

Jun 19, 2007 | Canon PIXMA IP5200 InkJet Photo Printer

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