Question about Apple iPhone Smartphone

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I'm locked out of my iphone. itunes won't recognize it and when I touch the i for information on the restore screen (with the lock icon on it) it says IMEI and ICCID unknown. How can I get itunes to recognize my phone, and use it? itunes gives the error code 23

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  • Apple Master
  • 13,433 Answers

Hello

It appears that you have updated the firmware of the phone? or something to that direction.

Unfortunately the error message of IMEI unknown is a very serious one and you will not be able to sort this one out at home, your warranty is possibly already voided but get in touch with apple, they should repair the phone for you.

tampering with the imei of a device is considered illegal and may award you with a visit to a prison up to 5 years.

Posted on May 06, 2010

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From: teresa33lasv
  • Rank: Apprentice
  • Rating: 100%, 1 Votes
Some of the advice from the reply from Joed911 is correct. I used to work tech support for Apple Care on the iPhone, and I can tell you that there is no link in iTunes that say's "Unlock your iPhone" THESE ARE YOUR OPTIONS .............. 1) Your daughter can remember the password she set. 2) You will need to restore his iPhone using iTunes. *** Assuming # 1 is not an option I have instructions on how to restore his iPhone. Restoration of iPhone to original factory defaults will fix your problem, with the downside that all data and information stored on your phone will be lost. Normally iTunes will make a backup automatically when you connect and sync the iPhone with the program, however, it?s still a good recommendation to copy out and backup everything that you may need on the phone before proceed to restore the iPhone. To manually back up his iphone: ~Connect to itunes , on the left side of the itunes page you will see the iphone icon. ~ Right click the iphone icon ( under devices) and choose back-up from the drop down box. To restore iPhone and reset the phone to default factory settings, follow these steps: ***Easiest way to restore his iPhone: (this will work if his iphone is recognized in iTunes under devices) ~ Just left click on the iPhone icon under devices in itunes , ~ under the summary pane you will the option to restore his iphone. ~ click "RESTORE IPHONE" ~ wait for the process to finish restoration . ***** If his iPhone is not recognized in itunes under devices you will not see the iPhone icon. In this case you will need to restore with this method. 1. Turn off iPhone ? Hold down the Sleep/Wake button for a few seconds until the red slider appears, then slide the red slider. Ignore this step if your iPhone is already off. 2. Press and hold down the Home button for about 10 seconds until a yellow triangle with a text which says Please Connect to iTunes appears. iPhone Recovery Mode 3. Plug the iPhone into Mac or Windows PC. Release the button if you haven?t. 4. Run and open iTunes if it?s not already opened yet. 5. iTunes will prompt a message that says iTunes has detected an iPhone in recovery mode. Click OK. 6. You will be taken to the iPhone pane. Then, click on Restore. 7. Wait for the full restoration process to complete, and the iPhone will be back to the original settings. AFTER RESTORING THE IPHONE YOU CAN >>>RIGHT CLICK IPHONE AGAIN UNDER DEVICES AND CHOOSE RESTORE FROM BACK-UP TO REPLACE SOME OF HIS INFO PREVIOUSLY ON THE IPHONE. Hope this was helpful , and Good Luck !! Teresa

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