Question about Gateway 503GR PC Desktop

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DVD and CD drive don't work

When I click on the E: drive (CD) it states to insert media which there is a CD in the drive. Also, when I click on D: drive (DVD) nothing appears in windows explorer and also it won't burn to a DVD.

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  • woody188 May 11, 2010

    Are these on the same IDE channel? It's odd both would go out at the same time unless there is a problem with the IDE channel that they are on. Might be as easy as switching to an open IDE channel and checking that the BIOS detects the drives.

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  • 29 Answers

STEP 1:

Go to device manager:

START - RIght click on my comp - manage - device manager :

When in device manager, look for:

IDE ATA ATA/ATAPI controllers

click on plus sign to expand the tree

right click on the IDE controller that is handling the CD/DVD drive in question

select uninstall

reboot your computer .

STEP 2 :
Delete Upper and Lower filter :

start : run -
type in regedit -expand hkey local machine -
expand system - xpand current control set - look for control , expand it - under control - expand class - look for the address ::: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- click on the address - towards the right pane you would find upper and lower filters - right click on both and delete it - after uninstalling the upper and lower filters restart the system - aftre the restart check for the functionality of the drive -

Step 3: if bot the steps above does not work then a firmware update on the dvd drive can be performed - the firmware is a software update for the dvd drive and you would be able to find it on the manufacturer website -

Hope the information provided above was helpfull .

Thankyou .

Posted on May 07, 2010

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