Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum

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Dust in drum

Hi i have just bought a new dyson and my sister says the dirt should spin round in the drum is this true as mine does not

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  • janenemarie Sep 19, 2008

    have just completed a very dusty remodel - three months - new carpet has been installed and now my Dyson is not spinning anymore. I have had less than a year I have changed the filter once at around 6 months. I have cats (2) Where should I look for problem


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Well should be some movement this indicates air flow, machine prob has small clogg in it some where of filters are clogged, yes they do have filters, despite dyson claims.

Posted on Mar 26, 2008

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Dyson dc07 clear dust bin will not close after emptying. Any time the bin is removed, the dirt falls out.

There is a lever that has a hook on the end that holds the door in the bottom of the dirt cup closed. If the little plastic hook gets broken the trap door will not stay closed by itself. The easiest way to fix this is to purchase a new dust bin. I have a bunch of them in my vacuum graveyard. You may call my store at 260 244-4696.

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Dyson dc 33 put more dust in the air from around the seals than it sucks up! Is there a repair that works? I cannot seam to get enough pressure against the seals to keep them sealed.

Hi Jo, it's Jack at Dyson.

DC33 offers a high level of filtration, and the issue of dirt escaping from around the seals between parts would be very unusual. It's possible your machine has been damaged in some way, or that some parts are not correctly assembled.

To help you resolve this we would need to take some additional details, and to talk you through some simple troubleshooting checks when you have your machine easily to hand. If a repair or a replacement part is needed, we'll also be able to confirm whether this is covered under the free Dyson parts and labour guarantee.

When convenient, please give the Dyson Customer Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

We'll look forward to speaking with you.

Feb 23, 2016 | Dyson DC33 Multi-Floor Upright Bagless...

1 Answer


Hi there, it's Jack at Dyson.

Please be assured it's normal for the dust and debris inside your DC40's clear bin not to spin. In fact in the bin base you'll notice 4 ribs, known as 'baffles'. These are engineered to catch the debris and force it to settle at the bottom of the bin. This helps to keep the debris out of the airflow, which can then pass through the mesh shroud and into the cluster of smaller cyclones where the finest dust particles are captured.

However, if your DC40 doesn't seem to be picking up as well as it should be, this is likely to be easy to resolve. Our online Support guide will walk you through each troubleshooting step:

If you haven't washed your DC40's filters recently, this should also be done. DC40 has 2 filters engineered to last the lifetime of the vacuum, and these should be washed at least once a month. Use cold water without detergent, and allow both filters to dry completely for at least 24 hours before replacing them.

This should help restore full performance to your DC40. However, our experts are on hand to help if you have any further questions, and you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 11, 2014 | Dyson Vacuums

1 Answer

Dirt is collecting in filter not in tube

Hi Deanna, it's Jack at Dyson.

Dyson cyclone technology is engineered to keep dust and debris away from the pre-filter. If a large quantity of dust is getting through to the filter, it sounds like part of the system is missing, or may have been replaced incorrectly.

To help us determine what may be causing this we'd appreciate the opportunity to take you through a few quick troubleshooting checks over the phone, when you have your machine to hand. Please call the Dyson Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

We'll look forward to speaking with you.

Best wishes,

Dyson Online Customer Support

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Turbine head of my Dyson DC08 does not spin

This response is likely too late coming, however for others the problen appears to be the same as the fault with my turbine head which was that the turbine fan had become loose on its spindle. With no pressure on the brushes, friction would allow the fan to turn and drive the brushes via the belt. The faulty part is not available separately however I have repaired mine using araldite glue. Other things to check is for a worn belt. Cheers.

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1 Answer

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Hi there, to put your mind at rest, the dirt in the bin doesn't always spin round.

If the bin is filling and the machine appears to be picking up as normal then you have nothing to worry about.

However if you have noticed that the performance has dropped we would recommend checking your vacuum cleaner for blockages and washing the pre filter. Full details on this can be found in your user guide or in the Support section on our website at

Kind regards
Dyson Customer Service

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1 Answer

No suction - Dyson vacuum

Hi If the Dyson is throwing out dirt at the back, it could be three possibilities:
1) The main floor head suction channel is blocked. Check the sole plate where the beater bar is, or if you have a cylinder/pull along model check the floor heads and main extension pipes.
2) Check all the inspection tubes especially the bottom part where the main handle hose is. Also check the filters are clean as well as the Cyclone shroud honeycombs are completely unclogged. Use of the upholstery brush is ideal for dust removal on the cyclones.
3) Check the main inspection areas on the Dyson as sometimes a back log of clogged dirt can get stuck. Also check the dust channel points when then bin is taken out.
Hope all this helps!

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4 Answers

Poor Suction

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If I was going to attempt the same procedure I'd remove the dust collection unit from the vacuum cleaner as I did before, but leave the clear tube attached and the emptying flap firmly closed to reduce the mess from the dust falling out the bottom while cleaning the top part.

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1 Answer

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