Question about Cozy (W352E) Heater

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The heater pilot goes out when the wind blows outside of the wall where the heater is installed. The heater is only six months old, so the thermo-couple is OK.

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  • Brian Niten May 11, 2010

    Is this heater vented to outside?

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You mention that the thermocouple is OK, has it been changed or tested? This $4 part is usually the first thing to fail and I have found bad parts right out of the package. If I were you and I would contact the installing contractor to have them check out the following: Is the vent termination located as per manufacturing instructions (away from interior adjoining walls), Are the vent parts installed correctly, replace the thermocouple under the warranty, and check to make sure the pilot is both good and strong and it is hitting the thermocouple where it should. I have these heater installed on the top of Mount Washington where the wind blows at over 60 miles an hour and do not experience a pilot outage due to wind. The interior design of the venting system combats the wind effects. Good luck to you.

Posted on May 06, 2010

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