Where can I get my DELL W2600 tv repaired in the DFW TX area
My tv shuts off every so often. It's getting more frequent and I wonder if it's a short circuit or something. Sometimes it comes back on right away and other times you have to wait a few minutes for it to come back on. I can take it to get it serviced, but all the tv repair models I see online don't address DELL TV's.
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Dell will replace it if it's less than 3 yrs old but apparently their tech support people are clueless about this and have to be told what they need to look up. The replacement is a nice gesture except if you're like me and paid >$1,000 for this more than 3 yrs ago. I have had TV's > 20 yrs and don't reacall major problems with any.
These instructions were posted on the Dell Community forum http://en.community.dell.com/forums/ " The following in and out of warranty TVs (W2600, W2306C, W2606C) with
the No Power issue must go through Technical Support to initiate the
exchange. Tell the technician to look up the following DSN document IDs
to get the details on the in and out of warranty exchange process:
- 313698 Dell-Branded TVs Out-of-Warranty Repair Procedure -
CTS/CBG/SMB/GTS-T/DOC. Tell them to scroll down to, Dell W2306C,
W2606C, or W2600 TV Replacement for a No Power Issue
- 329986 TVs (W2600, W2306C, W2606C) with No Power. New exchange procedure - TV and Home Theater - Dell Community Forum
* Dell will cover this issue, regardless of the limited warranty
status, for the W2306C, W2606C or W2600 TVs for 3 years from the
original invoice date
* Once past the 3 year date from the original invoice date, we will not exchange the TV
* Units sent as replacements for this issue should be considered in
warranty for 90 days after the replacement or for the remainder of the
limited warranty term, whichever is longer
* You will need to provide to them the following information -
TV Service tag number:
TV Order number:
Reason: Dell LCD TV has the No Power issue
you are loosing communication signal from remote to TV. The main board is responsible for the communications. its the board with the most connections located on the back under the back cover and top cover of the circuit boards. Replace that board, u should be ok. Do a ebay search for main board for dell w2600
Do you have a way to load test the power supply to know that when it is under load it is okay? Testing the supply with boards disconnected is not a good way to know if it can take the normal load.
The way to service these sets is with board substitution. I doubt that DELL will sell the boards to non authorized service people. As for servicing the boards at component level, this is a very strong challange and this type of service is not supported.
I've tried to get a service manual and Dell will not provide. The only way to fix this problem is to send it to a company called DECESIONONE(If you want to spend a $265 flat fee + labor + parts) Dell sends a lot of their repairs to them but they won't give out a manual either.
There is no fix for the W2600. It has a power supply problem.
For sometime Dell was replacing the tv's with new ones, but don't think they are anymore. If you go to the Dell Forum and type in your tv you will see the amount of people that have had the same problem. Unbelieveable. As a matter of fact, Dell is not even making TV's anymore. Guess they gave up. They cannot be fix, cannot get the parts for it.