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I ordered a new drum and toner and I broke the drum trying to get it out. I couldn't get the toner to go all the way in, so I pulled out the toner and then tried to pull out the drum, and a bunch of little gears fell out. I can order a new drum, I just want to know what I did wrong.

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Wich model is in question?

Pls tell the exact model eg. Canon iR2200.

Posted on May 10, 2010

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Posted on Jan 02, 2017

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Manual for mfc-7360n how too change toner cartridge


To replace toner cartridge, follow these steps:
1. Open front door on printer
2. Pull the toner/drum assembly towards you. The toner cartridge sits inside the drum.
3. Press blue (or sometimes gray/green) latch on the left oof the drum assembly and pull the toner cartridge up and out.
4. remove packaging material from new toner cartridge, including tape which you pull by the latch on the side.
5. Insert cartridge into drum and insert drum with toner inside the printer.. See video below with better instructions. Start from minute 4:00.

Jun 07, 2017 | toner Office Equipment & Supplies

1 Answer

We have a Brother HL 2140 series the printer will not print. It has a new toner cart. The drum light is lit . Any suggestions?


This machine has a separate drum and toner cartridge. Replacing the toner does not reset the drum light. Double check that the light on is, in fact, the drum light, and if it is, replace the drum unit. This should resolve your problem.
In order to replace the drum unit, do this: 1) With the printer on and the drum light blinking, open the front cover. 2) Press and hold the Go button for about 4 seconds until all the LEDs light up. Once all LEDs light up, release the Go button. 3) Pull the print assembly out of the machine. 4) Push down the green lock lever to take the toner cartridge out of the drum unit. 5) Put the toner cartridge into the new drum unit. 6) Reinsert the print assembly into the machine. 7) Close the front cover and verify that the lights turn off.
It is theoretically possible that you could reset the counter without actually changing the drum by simply skipping steps 3-6 above, but I have never tried it before and Brother may be checking a chip on the drum unit to verify that it is, in fact, a new drum unit. If they are, you will have to actually replace the unit to make the light go off. I would strongly recommend against resetting the counter without actually changing the drum though, as your print quality will degrade and the machine may start to dump toner into the inside creating a rather large mess and a hefty repair bill.

Feb 28, 2011 | Office Equipment & Supplies

1 Answer

How to change the imaging drum on dell 1720 printer


1. Open the front cover by pressing the button on the left side.
2. Pull the cartridge assembly out (just grab the blue handle and gently pull it out, no buttons or switches needed).
3. Press the gray button at the bottom of the assembly you just pulled out to release the toner cartridge.
4. Pull the cartridge out of the drum unit (Pull the blue handle up and out)
5. Place the cartridge into the new drum unit. Make sure the white rollers on the toner cartridge match the white arrows on the drum unit. The cartridge will click when it is in place.
6. Place the cartridge assembly back in the printer.
7. Reset the drum counter by hodling down the Cancel button untill all of the lights flash in order.
8. Close the cover, and you're ready to go!

I hope this helps! Good luck!

Feb 25, 2011 | Dell 1720dn Laser Printer

1 Answer

Drum light flashes


This means that you will need to replace the drum soon. Order a new drum and when the light becomes steady or the print quality becomes poor, replace the drum. The drum should last ~12,000 pages. The part number is DR350. You may be able to order this from your Office Supply store; otherwise try the Brother Mall site: http://www.brothermall.com/Accessories/AccessoryDetail.aspx?AccessID=DR350&AspxAutoDetectCookieSupport=1 .

The procedure is similar to replacing the toner but instead of putting a new thing of toner inside the drum, you remove the toner and put it in the new drum. Open the front cover and pull out the drum and toner assembly. Place on newspaper or other disposable material (toner may spill). Push down the blue lever to unlock the toner cartridge. Remove the cartridge from the drum. Unpack the new drum (keep it out of the light until ready to replace the drum). Push the toner cartridge into the new drum until it locks into place; the blue lever should lift automatically. Put the assembly back in the printer. Clean the printer as recommended in the manual while it is open; this includes cleaning the corona wire before replacing the drum assembly.

After replacing the drum, reset the drum counter: with the printer on and the drum light blinking, open the front cover and press and hold the GO button until all of the LEDs light up (about 4 seconds). Then release the GO button and close the cover. Check that the drum light is off. (The manual says you should do the reset first but I tend to avoid this in case of distractions.)

I hope this helps.

Cindy Wells

Oct 06, 2010 | Brother HL-2040 Laser Printer

2 Answers

Brother MFC 8660DN "Toner Error Reinstall Drum I got a new drum, new toner and still printer isn't working and show the error reinstall drum unit please help


Pull the drum/toner out and look into the machine, at the wall on your left. There's a little plastic lever there that pivots to detect a new toner cartridge. Sometimes the lever gets sticky; wiggle it to free it up. If you feel brave enough to remove the outside cover of the machine on that side, you can put a dab of grease on the lever's pivot.

Apr 04, 2010 | Brother MFC-8860DN Printer

1 Answer

How do i manually rotate cartridge carosel


You don't want to rotate the toner cartridges, you need to get a new Drum Cartridge assembly.
When you get that, it will have detailed directions, but you'll end up opening the top of the printer and pulling the drum straight up.

This is a different component than a toner cartridge. The toner carts are the supply of new toner. The drum cart collects excess toner during the printing process, and when it's full you need to get a new (empty) one.


If you connect to your printer's web interface it will have a link for "order supplies" that will take you right to the dell.com page for it.
Post a comment back if you need me to get the URL, and I'll grab it from my printer when I get home tonight.

Sep 02, 2009 | Dell 3010cn Laser Printer

3 Answers

Canon imageRUNNER 2020 alternates between displaying Error Code E019 and saying "Waste Toner Full".


hi you have a waste toner error code, the waste toner is apart of the drum unit in these machines so you will need to order a new drum unit for it.
easiest way to fix the problem.
Canon Tech

May 28, 2009 | Canon imageRUNNER 2000 Copier

1 Answer

PRINTER COMES UP WITH ERROR CODE 7410:0004205 WHAT DOES THIS MEAN AND HOW CAN I GET RID OF IT ????


Error code 7410 indicates that the drum unit is not installed correctly. This is usually caused by dirty contacts or a faulty drum unit chip. First remove the toner and developer unit, then the waste toner bottle. Unlock and remove the drum unit by depressing the catch that sits behind the waste toner bottle and pulling the unit out to the L/H side. Be very careful not to scratch the drum and avoid strong light as it is easily damaged. Clean up all contacts and refit in reverse order. Hope this helps, if not you may need to buy a new drum unit.

Feb 20, 2009 | Kyocera FS-3900DN Laser Printer

1 Answer

Sharp z-70 copier


1.Open front door.
2.Open clamshell (copier upper half, green lever on right).
3.Pull out toner cartridge (on the right).
4.Pull out drum cartridge (on the left).
5.Install new drum.
6.Reinstall the rest in opposite order.

Oct 15, 2008 | Office Equipment & Supplies

1 Answer

New cartiage/not reconized


It says there is no cartridge, or does it say that the cartridge is empty?

First, you must realize there are two cartridges. A drum and a toner. If you bought a new toner, pulled out the drum and put the new toner in, you have pulled a DOH! You can't just put the toner in. You have to take your old drum cartridge, remove the toner portion and install the new toner into your old drum and then install the entire assembly back into the machine. I hope you didn't throw your drum out thinking it was all one cartridge (I've seen it happen). This is where reading the owner's manual helps.

If not, then one of the contacts must have been damaged. Remove the cartridge and look inside the machine. See if you can find any of the metal contacts on the side of the inner chamber that is bent or damaged and try to bend it back.

Check the drum and make sure none of the contacts are damaged.

If the unit is still saying Toner Empty, try this. On the left side of the toner there will be a while lever in a semi-circular notch.

Unplug the unit, use a small screwdriver or a key to push that white lever back to the front of the notch. Put the drum and toner back into the machine and plug the power back in.

Nov 29, 2007 | Brother IntelliFax-2820 Laser Fax

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