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I ordered 4 "buckles" for our tent. they were supposed to be a # 36131. My order number was # 1003540. It took an hour on hold on the phone and finally leaving information (which they called back on and said that these buckles were what we needed). Anyway... a box comes with 4... I don't know whats...definitely not buckles. They look like something you would put in the end of a tent pole to plug it. There is no phone number on the invoice. They were not expensive but I have no use for them. I need them returned and I need my buckles. I should not have to pay shipping, should I now? Thanks for straightening this out. Anne Jacobson 6035 Currituck Road Kitty Hawk, NC Customer number 506666

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Hello Anne

I don't know if you are interpreting this wrong or if it's me , but this site (Fixya.com) is not affiliated with Wenzel Sport and Outdoor and does not host customer service on their behalf.

Here is a link to Wenzel contact us form (CLICK HERE). Alternitavely , you can contact them by phone on 1800-3258368.

Also , I would recommend you ask for our customer service department not to bill you for this help as I cannot resolve you issue. Do so by clicking HERE.

Please correct me if I am interpreting your question wrong so I can assist you in any manner possible or refer you to another expert for advice.

Kind Regards
Stephan Reichert

Posted on May 05, 2010

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Posted on Jan 02, 2017

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American camper tent 2455 setup


Finally figured it out through trial and error. This right here is the only correct explanation given anywhere on the net.

First, make sure you have all of your poles. There will be 4 straight green ones, 4 straight blue, 4 straight burgundy with plastic feet, 4 curved yellow, 2 small orange arches, a straight pink and a straight white.

Before you start putting the poles together, stake the tent down at every loop point around the base of the tent. There should be 10 of them. Make sure they're fairly tight and the floor of the tent is taught and flat but not so tight that you tear the tent at the seam. Stake 1 corner first. Then put the second stake through the second loop in order and using a firm pressure, pull away from the first stake, along the line of the tent base, make taught and push the second stake into the ground. Repeat until finished.

The first pole assembly uses in this order, going out from the yellow arch, which is in the center. From one side of that arch, add one green, then a curved yellow, then another green and a burgundy at the bottom. Do the same from the other side of the center arch piece.

This arch outlines the door and goes through the 3 loops on the front of the tent, around the door, so the poles hold the tent up. the loops at the bottom are not for the poles. Every loop around the bottom are where the stakes go to hold it down. For now point the feet towards the back of the tent wherever they will stand on their own. You can fine tune it and firm it up once you get the second arch in place.

All green ones should now be used up.

For the second arch, do the same thing but use the blue instead of the green. So from the one side of the yellow arch, 1 blue, 1 curved yellow, one blue and one burgundy. Same order from the other side of the arch.

Now all the poles should be used up except for the straight pink one and the straight white one. These two go together to make a straight pole that goes through the metal loops attached to the yellow arch pieces and locks the two arch assemblies apart at the top.

Now this takes some maneuvering and some word smithery to describe but what you want to do is make sure the feet of the front arch assembly, are pointed towards the back of the tent and stop at the side. The back arch feet will point towards the front of the tent. They both stop about 6 inches BEFORE the center tie down loop on the SIDES of the tent, on either side of the center loop. The front arch will actually lean forward, with the feet pointed behind it and wedged into the ground, right up against the tent at the bottom, move it around until you have a nice firm feel to it. Same with the back arch but this one will lean away from the back of the tent and the feet pointed towards the front. Once you get the back arch into place, it will really firm up and won't budge.

Another way to describe it would be that the two arch assemblies feet will point towards each other at the side of the tent, about 6 inches before they reach the center loop on either side.

Hope this helped. =)
Posted on Jul 04, 2015

Apr 09, 2013 | Sport & Outdoor - Others

1 Answer

American camper tent 2455 setup


Finally figured it out through trial and error. This right here is the only correct explanation given anywhere on the net.

First, make sure you have all of your poles. There will be 4 straight green ones, 4 straight blue, 4 straight burgundy with plastic feet, 4 curved yellow, 2 small orange arches, a straight pink and a straight white.

Before you start putting the poles together, stake the tent down at every loop point around the base of the tent. There should be 10 of them. Make sure they're fairly tight and the floor of the tent is taught and flat but not so tight that you tear the tent at the seam. Stake 1 corner first. Then put the second stake through the second loop in order and using a firm pressure, pull away from the first stake, along the line of the tent base, make taught and push the second stake into the ground. Repeat until finished.

The first pole assembly uses in this order, going out from the yellow arch, which is in the center. From one side of that arch, add one green, then a curved yellow, then another green and a burgundy at the bottom. Do the same from the other side of the center arch piece.

This arch outlines the door and goes through the 3 loops on the front of the tent, around the door, so the poles hold the tent up. the loops at the bottom are not for the poles. Every loop around the bottom are where the stakes go to hold it down. For now point the feet towards the back of the tent wherever they will stand on their own. You can fine tune it and firm it up once you get the second arch in place.

All green ones should now be used up.

For the second arch, do the same thing but use the blue instead of the green. So from the one side of the yellow arch, 1 blue, 1 curved yellow, one blue and one burgundy. Same order from the other side of the arch.

Now all the poles should be used up except for the straight pink one and the straight white one. These two go together to make a straight pole that goes through the metal loops attached to the yellow arch pieces and locks the two arch assemblies apart at the top.

Now this takes some maneuvering and some word smithery to describe but what you want to do is make sure the feet of the front arch assembly, are pointed towards the back of the tent and stop at the side. The back arch feet will point towards the front of the tent. They both stop about 6 inches BEFORE the center tie down loop on the SIDES of the tent, on either side of the center loop. The front arch will actually lean forward, with the feet pointed behind it and wedged into the ground, right up against the tent at the bottom, move it around until you have a nice firm feel to it. Same with the back arch but this one will lean away from the back of the tent and the feet pointed towards the front. Once you get the back arch into place, it will really firm up and won't budge.

Another way to describe it would be that the two arch assemblies feet will point towards each other at the side of the tent, about 6 inches before they reach the center loop on either side.

Hope this helped. =)

Apr 09, 2013 | MSR Family Tents

1 Answer

Where can I purchase replacement poles?


Cabela's may be able to special order them.

Jan 18, 2013 | Eagle's Camp Family Voyager Tent

1 Answer

Instruction for setup of American Camper tent 8x11


Finally figured it out through trial and error. This right here is the only correct explanation given anywhere on the net.

First, make sure you have all of your poles. There will be 4 straight green ones, 4 straight blue, 4 straight burgundy with plastic feet, 4 curved yellow, 2 small orange arches, a straight pink and a straight white.

Before you start putting the poles together, stake the tent down at every loop point around the base of the tent. There should be 10 of them. Make sure they're fairly tight and the floor of the tent is taught and flat but not so tight that you tear the tent at the seam. Stake 1 corner first. Then put the second stake through the second loop in order and using a firm pressure, pull away from the first stake, along the line of the tent base, make taught and push the second stake into the ground. Repeat until finished.

The first pole assembly uses in this order, going out from the yellow arch, which is in the center. From one side of that arch, add one green, then a curved yellow, then another green and a burgundy at the bottom. Do the same from the other side of the center arch piece.

This arch outlines the door and goes through the 3 loops on the front of the tent, around the door, so the poles hold the tent up. the loops at the bottom are not for the poles. Every loop around the bottom are where the stakes go to hold it down. For now point the feet towards the back of the tent wherever they will stand on their own. You can fine tune it and firm it up once you get the second arch in place.

All green ones should now be used up.

For the second arch, do the same thing but use the blue instead of the green. So from the one side of the yellow arch, 1 blue, 1 curved yellow, one blue and one burgundy. Same order from the other side of the arch.

Now all the poles should be used up except for the straight pink one and the straight white one. These two go together to make a straight pole that goes through the metal loops attached to the yellow arch pieces and locks the two arch assemblies apart at the top.

Now this takes some maneuvering and some word smithery to describe but what you want to do is make sure the feet of the front arch assembly, are pointed towards the back of the tent and stop at the side. The back arch feet will point towards the front of the tent. They both stop about 6 inches BEFORE the center tie down loop on the SIDES of the tent, on either side of the center loop. The front arch will actually lean forward, with the feet pointed behind it and wedged into the ground, right up against the tent at the bottom, move it around until you have a nice firm feel to it. Same with the back arch but this one will lean away from the back of the tent and the feet pointed towards the front. Once you get the back arch into place, it will really firm up and won't budge.

Another way to describe it would be that the two arch assemblies feet will point towards each other at the side of the tent, about 6 inches before they reach the center loop on either side.

Hope this helped. =)
Posted on Jul 04, 2015

Aug 28, 2012 | MSR Kamp Rite Double Tent Cot

1 Answer

I lost on of the clips to the buckle. Can I order another?


yes,if you have a look on the back of the car seat it should have the supplyers name & product number, if you phone them the should be able to order you one.

Aug 06, 2010 | Cosco Juvenile Scenera Convertible Car...

1 Answer

I NEED INSTRUCTIONS TO AN OLD AMERICAN CAMPER TENT IF ANYBODY CAN HELP ME ON MY SEARCH TO FIND SOME INSTRUCTION


Finally figured it out through trial and error. This right here is the only correct explanation given anywhere on the net.

First, make sure you have all of your poles. There will be 4 straight green ones, 4 straight blue, 4 straight burgundy with plastic feet, 4 curved yellow, 2 small orange arches, a straight pink and a straight white.

Before you start putting the poles together, stake the tent down at every loop point around the base of the tent. There should be 10 of them. Make sure they're fairly tight and the floor of the tent is taught and flat but not so tight that you tear the tent at the seam. Stake 1 corner first. Then put the second stake through the second loop in order and using a firm pressure, pull away from the first stake, along the line of the tent base, make taught and push the second stake into the ground. Repeat until finished.

The first pole assembly uses in this order, going out from the yellow arch, which is in the center. From one side of that arch, add one green, then a curved yellow, then another green and a burgundy at the bottom. Do the same from the other side of the center arch piece.

This arch outlines the door and goes through the 3 loops on the front of the tent, around the door, so the poles hold the tent up. the loops at the bottom are not for the poles. Every loop around the bottom are where the stakes go to hold it down. For now point the feet towards the back of the tent wherever they will stand on their own. You can fine tune it and firm it up once you get the second arch in place.

All green ones should now be used up.

For the second arch, do the same thing but use the blue instead of the green. So from the one side of the yellow arch, 1 blue, 1 curved yellow, one blue and one burgundy. Same order from the other side of the arch.

Now all the poles should be used up except for the straight pink one and the straight white one. These two go together to make a straight pole that goes through the metal loops attached to the yellow arch pieces and locks the two arch assemblies apart at the top.

Now this takes some maneuvering and some word smithery to describe but what you want to do is make sure the feet of the front arch assembly, are pointed towards the back of the tent and stop at the side. The back arch feet will point towards the front of the tent. They both stop about 6 inches BEFORE the center tie down loop on the SIDES of the tent, on either side of the center loop. The front arch will actually lean forward, with the feet pointed behind it and wedged into the ground, right up against the tent at the bottom, move it around until you have a nice firm feel to it. Same with the back arch but this one will lean away from the back of the tent and the feet pointed towards the front. Once you get the back arch into place, it will really firm up and won't budge.

Another way to describe it would be that the two arch assemblies feet will point towards each other at the side of the tent, about 6 inches before they reach the center loop on either side.

Hope this helped. =)
Posted on Jul 04, 2015

Jul 12, 2010 | MSR Family Tents

1 Answer

How to put up a tent- ozark trails 16x12


I have this tent and have successfully put it up a few times. It's a big tent but it's frustrating to put up sometimes. Plan on having several people to help you. I find that it greatly helps if there are a total of 3-4 of you.
The poles are color coded. The center support are red rods. The two side supports are blue with the graphite looking rod that goes through the tent.
Spread the tent out on the ground and try to square it up and make it even. Run the center pole through the top and connect to the curved pieces which then connect to red dot poles on the side. Hoist the whole thing up. Have two people hold those poles for a while.
Get the bue poles into the black couplings and put the graphite looking rod through the tent. It will be a little tight. Hoist the blue poles into position. The bottom of the blue dot poles should be about two feet from the center. They extend outwards at about a 30 degree angle. Keep your center people holding the center poles and let the two blue dot pole section extend outwards. You'll start to see a tent shape. Your center holder people may need to keep and eye on the poles.
Now, start trying to get some stakes in. Work the corners. Once those are in and things start getting tight, it should start to hold on its own. Work all the stakes in and make adjustments to all the poles as necessary.
Extend the red dot poles up until the roof is at the proper height. I tend to do this last.
The fly basic basically clips on into holes on the blue dot poles.
It's kind of a pain to set up but its a big tent and works well once it is up. Good luck.
I took a ton of pictures after I got it up the first time. As I took it down, I shot the pictures. Then, I reverse the order and printed them to a book and now sort of use that as my manual.
Have fun.

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