Question about Dell 3100cn Laser Printer

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Error 010-297 restart printer

Error 010-297 restart printer

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Hi belljohnson5,

The code is caused by a small switch under the fuser unit not sensing the fuser unit is in place. The blue plastic locking tab on the left side of the fuser has a small catch on the bottom of the fuser. The catch is supposed to slip thru a space in the steel plate under the fuser unit and secure the fuser in place. As the catch slides forward under the steel plate, it pushes on the trigger of the sensing switch, closing the sensing switch and letting the copier know that the fuser is in place. (there is also a similar locking tab on the right of the fuser but it doesn't trigger a sensor like the left one does) 1) The fuser gets very Hot!! Let cool for 10 minutes after turning off the power and unplugging the copier! 2) Pull the two blue locking tabs forward and remove the fuser unit. Reinsert and push back on the tabs to lock back into place. Sometimes just reinserting the fuser will allow the catch on the locking tab to function correctly and push the trigger on the sensing unit. Turn the copier back on and pray the error code doesn't reappear.. 3) Mine reappeared. Evidently the catch on the fuser unit was still not pushing the trigger forward, causing the copier to surmise that no fuser unit was installed. At this point, you should buy another fuser unit or take your copier to an authorized Dell repair center.

Hope this helps.

Thank you for using FixYa.

Posted on Jul 11, 2011

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