Pop ups redirecting me to anti-virus purchasing screen
I would be most grateful if you could help with this.
I keep on getting pop-ups telling me that I'm infected with a virus / trojan horse and I need to download the antivirus software that it keeps directing me to . Can anyone help?
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Most likely you have a virus that is redirecting your inputs to places the virus wants you to go. First try to clear the history in your browser. If that fails, then run a deep virus scan on the unit to attempt to find and eliminate the problem.
Two good software tools can help you to fix the redirecting virus with Google search.One is the registry repairing program and the other is the malware removal tool. With the help of the registry cleaning program the infection is completely removed from the hidden registry entries of the Windows. While the anti-malware detects and removes the infection from the computer. If during search, Google redirects virus and produces undesired web results then follow these instructions:
Step 1: Download a software to thoroughly repair and clean Windows registry. The Windows registry is an area which contains very sensitive information about all the programs running in the computer. Most of the viruses and malwares also attack the Windows registry. Unfortunately running the anti-virus/anti-malware scans only does not remove the infections from Windows registry. Step 2: Download a good malware removal tool and conduct scan through it. The Google search redirect virus is caused by the malwares that shall be removed from the computer. If properly used with the registry cleaning tool, the antimalware can greatly help to fix the Google redirecting virus. Step 3:
Go to My Computer > Properties > Device Manager > Hardware > View > Show Hidden Devices. After this select the option "Non-Plug and Play Drivers" and disable 'TDSSserv.sys'. Don not uninstall it.
The above guidelines have been found to work well. Are you tired of this nuisance and want to have a quick fix to eliminate Google redirecting virus? Here are the tools which are recommended by PC experts to fix search redirect problem:
hi maggieyoung, your PC might be infected with malware, got to this site http://www.bleepingcomputer.com/download/anti-virus/rkill, and download a small utility known as rkill, which kills the procedure of some malware related programs. Double click downloaded rkill application, a small window command prompt will pop up and just follow the on-screen instructions, then download malwarebytes, install a trial version, anyway its fully functional, and start a full and thorough scan of your system. reboot your computer, change the homepage of google chrome at the options menu..hope this helps
Did you purchase the Norton Internet Security? If yes, then you need to verify with Symantec (Developer of Norton) if their program is a one-time purchase only or needs to get renewed every month or two.
Or there could be a possibility that you just need a new product code. Ask them if they could provide you one for free. Check the link below and you would be redirected to the Norton Web site:
Sounds like you have caught an infection - in the name of a browser hijacker... which hijacks your requests and sends you to another site. The owners of the site you are being redirected to are not necessarily to blame.
To rid yourself of this nasty annoyance you need to do the following.
1) Download HiJackThis (if you do not have it) 2) Download Adaware (if you do not have it) 3) Download Avast! Anti-Virus (if you do not haveanti-virus software) 4) Disconnect from the internet 5) Run HijackThis 6) Run Adaware 7) Run your Anti-Virus software 8) Reboot your computer 9) Connect to internet
Use your new software regularly. Your anti-virus software should have picked this malware up - maybe it is time to change to a better AV solution... like Avast!
If this helped you then please help me and vote kindly, Thank you
This is known as a non intrusiveadvertisement trojan, and it's near impossible to get rid of. The reason is that when this invades your machine it places several inactive copies of itself throughout the computer. When you stop one, the others are basically notified, and one or two more will open and leave several more, but not all of them will open. After a couple of months the number is exponential. Most anti viruses won't find them because they are non intrusive, laying dormant, or are in files that aren't scanned on a regular basis, ie... picture files, screen savers, music, etc... The only sure way that I've found to get rid of them is to completely wipe the hard drive, reformat, and reinstall the operating system.