Question about Philips GoGear HDD060 MP3 Player

1 Answer

Cant turn my gogear on it Freeze´s

After adding some music to my mp3 player about 3 days ago when i dissconnected it from my pc it started to update and it froze i couldnt turn it off i tried to plug it back to the pc but it did not read it and when i try to charge it i turn it on but it freeze´s on the gogear screen can u help me
it would be highly appreciated


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  • R2ro Mar 26, 2008

    it is a phillips gogear 2 gb mp3 player

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  • 8,596 Answers

WARNING: this process will erase all songs off the GoGear.
Disconnect the GoGear from computer.
Turn the GoGear off.
Hold in the volume + button.
Reconnect the GoGear while holding in the volume + button.
Continue holding the volume + button.
After 5-50 seconds, Windows will pop-up a "Found New Hardware Wizard." - complete the wizard (BTW, you can take your hand ff the volume + button now).
Good To Go (Gear)!
-Tha Mp3 Doctor

Posted on Apr 08, 2008

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2 Answers

I've been adding music to my mp3 and one day I used a different site to add music, so ever since that day I couldn't turn on my mp3 player. It turns on to the "go gear vibe" screen then...


Hi theondraw,
I see that you mp3 will not work now after adding Audio from a different site.
It is possible that the format of your mp3 was compromised or shall I say corrupted, that only way is to format the mp3 again and start a fresh audio list all file on your mp3 could be corrupt now.
Reformat your mp3 and try adding audio using only application or program, mp3 players have specific formatting when adding audio and form other site it may be different and could damage the file system.
Waiting for 4 day will really not work that will just let the unit stay rested and not do any fix, Reformat the Unit add Add Audio an try it again, just an advise use only one program/application when adding audio on your mp3 to prevent file corruption.
Have a nice day.
Thank you for choosing Fixya,
mvincentc

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1 Answer

Shuts off when turned on


You can definitely use Windows Media Player - in fact, it is the reccomended program.

From your description, it sounds like you might have turned your mp3 player on before fully charging it. Let it charge for 3-4 hours before adding music or doing anything else. The "updating" message will eventually go away as long as you don't unplug the player from the computer before it finishes updating. If you do unplug the player from the PC while it is updating, you will effectively destroy your GoGear.

-Tha Mp3 Doctor

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if ur mp3 player sits for a minute it might freeze! This happened to me a little bit ago! You cant turn it off ur on! All u have to do is takeo ut the battery and put it back in then turn it on! Keep doing it if it happens again! Glad to help.

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1 Answer

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Just reset the device by using a paper clip, or safety pin.
The reset port is located next to the lock button...

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because you are to safely dissconnect it from your computer lower right hand screenclick on it and your music and videos will be on the player

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Did you try the reset button on the bottom of the player?

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Cant put tracks on gogear as musicmatch not compatable with vista help


There is a new version of the software for this device on the Philips website - www.usasupport.philips.com - let me know if this works for you - just added within past week.

If it fails to resolve the issue, reply to me - I have a few other ideas.

-Tha Mp3 Doctor

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1 Answer

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

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