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My HP Pavilion notebook does not recognize the DVD/CD Drive. It is not listed in the device manager.

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  • Adnan Bhatti
    Adnan Bhatti May 11, 2010

    Re-install the operating system.

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  • Master
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Hi, click to open the Computer Properties, by clicking on the computer if on your "Desktop" or click on the "Start Button, in the (right pane) select to open the computer. Check to see if there's a DVD RW Drive (D:) in the "Device with Removable Storage area." If the area is (Blank)? Go to and select All Programs, after clicking on the Start Button; scroll to find the Media Disk Player. You made need to (Setup) your player, just open the Player and select to "Setup / Install, follow all the instructions, remember to click on the Apply and OK buttons when finished, and lastly, restart the computer. "Rating the solution for its helpfulness is appreciated, thanks."

Posted on May 13, 2010

  • paul7of9
    paul7of9 May 14, 2010

    Hi, turick I'm glad I could be of help, thanks for taking the time to rate the solution, it is much appreciated. Fix'Ya really need more feedback response from people like you, have a "Great Day!" paul7of9

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bronk50
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SOURCE: My HP Pavilion notebook does not recognize the

Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.




hope this helps

Posted on Jan 30, 2011

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1 Answer

Pavilion dv6700 laptop can`t restore ,does not recognize dvd


It's not listed in the Device Manager? Have you done a OS upgrade? Yes/No? Try reseating the Drive. Any damage been done? What happened prior to the issue?

Jan 17, 2013 | HP Pavilion DV6700T Notebook

1 Answer

My HP Pavilion notebook does not recognize the DVD/CD Drive. It is not listed in the device manager.


Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.




hope this helps

Jan 30, 2011 | HP Hewlett Packard HP Pavilion DV6000...

1 Answer

DVD/CD drive not working


Hi:
Try going to Hp's website and downloading any updated drivers for the DVD drve. If after doing this contact Hp because the drive is not defective.
Also make sure the drive is listed in your BIOS setup also and is not disabled.

May 21, 2010 | HP Pavilion dv6809wm Notebook

1 Answer

Hp 9910dv doesn't recognise dvd/cd drive What


This issue could be due to corrupt or missing CD/DVD drive drivers or corrupt registry keys. To resolve this issue, perform the following:

Remove and reseat the CD/DVD Drive of the notebook by referring the service manual provided below:

http://h10032.www1.hp.com/ctg/Manual/c01951704.pdf

Refer page no: 59 & 60.
NOTE: PDF manuals require the Adobe Acrobat Reader for viewing and printing.
If issue persists, Run Microsoft Fix it to remove drive limits. You can find Microsoft Fix it in the web link below:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00678214&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3740565&lang=en


Further, reinstall CD/DVD drivers from Device Manager by following the steps listed below:

1. Click Start, Control Panel, Device Manager.
2. This opens Device Manager window.
3. Click "+" beside CD/DVD Device Category.
4. Right-click the listed CD/DVD/RW and select Uninstall.
5. Follow onscreen instructions to complete the uninstallation.
6. Now restart the system.

Windows will redetect the device on restart and reinstalls the drivers automatically. Now check for the issue.

May 21, 2010 | HP Pavilion DV9910US Notebook

1 Answer

Laptop dvd doesn't read disks


follow these steps:
start-my computer-right click-manage-device manager-cd/dvd drives -click update driver then restart your pc and try it .

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3 Answers

Hp pavilion dv9000 does not recognized DVD in vesta


From your description I understand that the DVD drive is not working .

Do not worry, run the following fix on the pc and then restart the notebook.

http://www.techiesspot.com/filez/cddvdfix.reg

Dec 28, 2009 | HP Pavilion dv9000z Notebook

1 Answer

My CD/DVD player no longer works!!! HELP!!


If you are using windows XP, right click on "My Computer" go to "Properties" click on "Properties" it will Bring up a System Properties window. click on "Hardware" tab. in the middle you will see a tab that says "Device Manager" click on that. Look in the list to see if your Cd/DVD drive is shown. If it is and has a big yellow "?" on it or a yellow "?" with a "!" on top of the yellow "?" then the CD/DVD drive is still being recognized by the motherboard. In this case, replacing the driver will most likely do the trick. If you are running Vista, or Windows 7, access the Device Manager by right clicking on "My Computer" then go to "Properties".it will pop up a "Control Panel Home" window. The first entry is the "Device Manager" click on that to open the device manager. From there, the same thing applies to the XP instructions. If the CD/DVD is not listed in the list, try rebooting the system then repeat the process. If the CD/DVD still does not show up, there is most likely a problem with the drive or motherboard not recognizing the drive. If the latter seems to be the issue then taking it to a reputable repair facility might be your only option. If it is the yellow "?" you should be able to find the driver at HP's website http://www.hp.com/#Support once this is downloaded, double click on the file and it should start running the driver installer. Then just follow the prompts of the installer.

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2 Answers

Can't use cd/dvd player - computer doesn't recognize it


try to boot the computer using cd. like you trying to install windows. if it read the cd to get into the windows setup, then cd drive is good.

1st make sure you set the option boot from cd first in the bios.
2nd place a windows setup into the drive.
3rd save and exit the bios.
4th if it ask you to press any key to enter setup then the cd drive is good.

maybe u have a windows problem, try to reinstall windows, that the easy way.

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1 Answer

My dvd-rom doesn't work.what shoul i do? toshiba DVD-ROM sd-r2312


Please check the device manager for the DVD drive entry listed under CD/DVD drive. If it is not listed in the device manager then set the BIOs to default settings.

Jul 16, 2009 | HP Pavilion ze4300 Notebook

1 Answer

Cd-rom


Check it from Device manager;

Right Click my computer. Go to properties.Hardware tab; Device manager; See under device manager ! any yello sign; ETC;


If you could not find any alternate Best Solution is try replacing CD DVD Rom
Regards
Rafique

Mar 17, 2008 | HP (PR017UA) PC Notebook

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