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Blackberry 8800 and 8820 not connecting to desktop manager via USB port, not being detected when connected to desktop computer.

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Update your blackberry destop software

Posted on May 06, 2010

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6ya6ya
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I JUST BOUGHT MY BLACKBERRY CURVE 8330 TODAY. I PUT A PASSWORD ON IT. I CONNECTED IT TO THE COMPUTER. I HAD 3 TIMES TO PUT IN MY PASSWORD. I DID IT 3 TIMES ( I KNOW FOR A FACT IT WAS RIGHT ) AND FOR SOME...


start Blackberry desktop software and then connect the phone to the computer..

Blackberry desktop software will detect it..

And after Blackberry desktop software has detected your phone you can use it to upgrade / restore your phone..

Oct 19, 2010 | Cell Phones

1 Answer

8330 show no driver on desktop


Hi, When the BlackBerry device is connected by Universal Serial Bus (USB) cable to the computer, it is not detected as a BlackBerry Device on the Windows Device Manager. Universal Serial Bus controllers does not show any BlackBerry device, even though it has already been connected to the computer.
It is because Blackberry Desktop Manager drivers are not registering with the Windows operating system.
To resolve this issue,
1) Uninstall and reinstall the BlackBerry Desktop Manager.
2) Connect the BlackBerry device to another desktop computer to determine if the issue could be related to USB port hardware.
3) Update the BlackBerry device drivers manually.
I hope this information will help you.

Nov 14, 2009 | RIM BlackBerry? Curve 8330 Cellular Phone

1 Answer

7280 507 error


Hi,

Cause 1 If this error occurs while using the application loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not loaded.
You need to complete the following steps:
  1. Verify that you have the BlackBerry Device Software installed on your computer. Before you use Application Loader to install software on your BlackBerry wireless device, verify that the necessary device software is installed on your personal computer.
    To verify what device software is installed on your computer
    1. In Desktop Manager, click Help>About Desktop Manager.
    2. Click the Device Software tab.
    The Device Software tab lists the device system software installed on your computer. If the tab is blank, then no device software exists.
  2. If your BlackBerry smartphone is connected to a laptop computer in a docking station, disconnect the laptop computer from the docking station and connect the BlackBerry smartphone directly to the laptop computer.
  3. If a third-party program, such as a virus scanner, is using the same communications port (COM port) as BlackBerry® Desktop Manager, close the third-party program to free the COM port for use.
  4. If you are using a USB adapter to connect your BlackBerry smartphone to a serial port on your computer, temporarily connect your BlackBerry smartphone to a computer with a USB port.
  5. Open BlackBerry Desktop Manager and double-click the Application Loader icon.
  6. Use the application loader tool to install the BlackBerry Device Software.
OR
Cause 2 It may occur when all data and applications are removed when an incorrect password is typed ten times into the BlackBerry smartphone.
You need to complete the following steps:
  1. Open BlackBerry Desktop Manager and double-click the Application Loader icon.
  2. Use the application loader tool to install the BlackBerry Device Software. Cause 3 It may occurs when the Power Management feature on the computer turns off the USB ports.
    You need to complete the following steps:
  1. On your computer, click Start > Settings > Control Panel.
  2. In the Control Panel, double-click the System icon. The System Properties window opens.
  3. Click the Hardware tab of the System Properties, and click Device Manager.
  4. In the Device Manager, double-click Universal Serial Bus Controllers.
  5. Right-click the first USB root hub, and click Properties.
  6. In the Properties window, click the Power Management tab.
  7. Clear the Allow the computer to turn off this device to save power check box.
  8. Repeat steps 5 to 7 for all other USB root hubs.
  9. Restart your computer.
Cause 4:
It may occurs when the BlackBerry smartphone is connected to a laptop computer using a docking station. You need to complete the following steps:
  1. Disconnect the docking station from the laptop computer and connect the BlackBerry smartphone directly to the laptop computer using a USB cable.
  2. Re-install the BlackBerry Device Software using the application loader tool.

Nov 08, 2009 | RIM BlackBerry 7290

1 Answer

My blackberry 7290 gives error 507 with a circle at the top


Hi,

You will receive the following Java error 507 message on your BlackBerry smartphone while using the application loader tool to install or upgrade the BlackBerry Device Software.

Cause 1:
This might occurs while using the application loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not loaded.

To resolve this error you need to complete the following steps:
  1. Verify that you have the BlackBerry Device Software installed on your computer.
  2. If your BlackBerry smartphone is connected to a laptop computer in a docking station, disconnect the laptop computer from the docking station and connect the BlackBerry smartphone directly to the laptop computer.
  3. If a third-party program, such as a virus scanner, is using the same communications port (COM port) as BlackBerry® Desktop Manager, close the third-party program to free the COM port for use.
  4. If you are using a USB adapter to connect your BlackBerry smartphone to a serial port on your computer, temporarily connect your BlackBerry smartphone to a computer with a USB port.
  5. Open BlackBerry Desktop Manager and double-click the Application Loader icon.
  6. Use the application loader tool to install the BlackBerry Device Software.
Cause 2
This might occurs while all data and applications are removed when an incorrect password is typed ten times into the BlackBerry smartphone.

To resolve this error you need to complete the following steps:
  1. Open BlackBerry Desktop Manager and double-click the Application Loader icon.
  2. Use the application loader tool to install the BlackBerry Device Software.
Cause 3:
This might occurs while the Power Management feature on the computer turns off the USB ports.
To resolve this error you need to complete the following steps:
  1. On your computer, click Start > Settings > Control Panel.
  2. In the Control Panel, double-click the System icon. The System Properties window opens.
  3. Click the Hardware tab of the System Properties, and click Device Manager.
  4. In the Device Manager, double-click Universal Serial Bus Controllers.
  5. Right-click the first USB root hub, and click Properties.
  6. In the Properties window, click the Power Management tab.
  7. Clear the Allow the computer to turn off this device to save power check box.
  8. Repeat steps 5 to 7 for all other USB root hubs.
  9. Restart your computer.
Cause 4:
This might occurs while the BlackBerry smartphone is connected to a laptop computer using a docking station.

To resolve this error you need to complete the following steps:
  1. Disconnect the docking station from the laptop computer and connect the BlackBerry smartphone directly to the laptop computer using a USB cable.
  2. Re-install the BlackBerry Device Software using the application loader tool.
I Hope it helped you.
Thank you for using ' Fixya ' and have a nice day!!

Oct 21, 2009 | RIM BlackBerry 7290

1 Answer

Phone refuses to turn on. red light keeps blinking and can't connect to my pc


  1. Verify that BlackBerry Device Software is installed on the computer.
  2. If the BlackBerry smartphone is connected to a laptop computer using a docking station, disconnect the docking station from the laptop computer and connect the BlackBerry smartphone directly to the laptop computer.
  3. If a third-party application uses the same communications port as the BlackBerry Desktop Software, close the third-party application.
  4. If you use a USB adapter to connect the BlackBerry smartphone to a serial port, temporarily connect the BlackBerry smartphone to a USB port.
  5. In the BlackBerry Desktop Manager, double-click Application Loader.
  6. Follow the Application Loader tool prompts to install the BlackBerry Device Software.

Oct 19, 2009 | RIM BlackBerry Pearl Smartphone

1 Answer

Describe your what to do if my blackberry 8120 doesnt find signal Problem


A sufficient signal strength is required to send and receive wireless information:-
1) Turn on the BlackBerry smartphone.
2) On the BlackBerry smartphone Home screen, click the Options icon and then click Status.
3) In the Signal field, verify that the value is between -40 and -100 DBM.

To perform a hard reset, complete the following steps:
1) Remove the battery cover from the back of the BlackBerry smartphone.
2) Remove the battery, and then reinsert it after a few seconds.
3) Replace the battery cover.
Still if it is not working Complete the following steps in sequence until the issue is resolved:-
1) Make sure that the operating system that is running on your computer supports the BlackBerry® Desktop Software.
2)Make sure that the BlackBerry smartphone is connected directly to the computer and not to a USB hub, a docking station, or a USB-to-serial converter.
3)Verify that the BlackBerry smartphone is detected by BlackBerry Desktop Manager by completing the following steps:
a) On the computer, open BlackBerry Desktop Manager
b) Click Options
c) Click Connection Settings
d) Click Detect
4) Perform a hard reset on the BlackBerry smartphone.
5) Use a different USB port and USB cable to connect the BlackBerry smartphone to the computer.
Make sure that your computer detects the BlackBerry smartphone, by completing the following steps:-
For Windows® 2000 or Windows XP
a) On the desktop, right click My Computer, and then click Properties.
b) Select the Hardware tab, and then click Device Manager.
c) Expand the Universal Serial Bus controllers. If the connection is successful, BlackBerry Smartphone should be listed.
For Windows Vista
You must be logged in as an administrator to perform these steps.
a) Click Start > Control Panel
b) Click System and Maintenance
c) Click Device Manager
d) Expand the Universal Serial Bus controllers
6) On your computer, turn off power management for all USB root hubs.
7) Restart your computer.
8) Uninstall and reinstall BlackBerry Desktop Manager.
Make sure that you install the most recent version and that the BlackBerry smartphone is disconnected from the computer throughout the installation process.
9) Use a different computer to establish a connection between the BlackBerry smartphone and BlackBerry Desktop Manager.
10) Log in to the computer with a new Windows user profile and attempt to establish a connection between the BlackBerry smartphone and BlackBerry Desktop Manager.



Oct 16, 2009 | RIM BlackBerry Pearl 8100

3 Answers

Blackberry 8100


error 507 means that the operating system on the handheld is missing.

1) Download the latest version of the handheld os from your carrier's web site
2) Execute the downloaded file
3) Locate and delete VENDOR.XML from your PC's C: drive
4) Connect the BB and start Desktop Manager

It should reload now.

Jun 25, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Phone has error code 507 with a square and a triangle, and a line running trough it


Cause:
This error message can have the following causes:

While using the Application Loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not loaded.
All data and applications are removed when an incorrect password is typed ten times into the BlackBerry smartphone.
The Power Management feature on the computer turns off the USB ports.
The BlackBerry smartphone is connected to a laptop computer using a docking station.

--------------------------------------------------------------------------------

Resolution
The following are possible resolutions for this issue.
Cause 1

While using the Application Loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not loaded.
Resolution 1

Complete the following steps:
Verify that you have the BlackBerry Device Software installed on your computer. For instructions, see KB03295.
If your BlackBerry smartphone is connected to a laptop computer in a docking station, disconnect the laptop computer from the docking station and connect the BlackBerry smartphone directly to the laptop computer.
If a third-party program, such as a virus scanner, is using the same communications port (COM port) as BlackBerry® Desktop Manager, close the third-party program to free the COM port for use.
If you are using a USB adapter to connect your BlackBerry smartphone to a serial port on your computer, temporarily connect your BlackBerry smartphone to a computer with a USB port.
Open BlackBerry Desktop Manager and double-click the Application Loader icon.
Use the Application Loader tool to install the BlackBerry Device Software.

--------------------------------------------------------------------------------
Cause 2

All data and applications are removed when an incorrect password is typed ten times into the BlackBerry smartphone.

Resolution 2

Complete the following steps:

Open BlackBerry® Desktop Manager and double-click the Application Loader icon.
Use the Application Loader tool to install the BlackBerry Device Software.

--------------------------------------------------------------------------------
Cause 3

The Power Management feature on the computer turns off the USB ports.
Note: This resolution is for Windows® XP users only.

Resolution 3

Complete the following steps:

On your computer, click Start > Settings > Control Panel.
In the Control Panel, double-click the System icon. The System Properties window opens.
Click the Hardware tab of the System Properties, and click Device Manager.
In the Device Manager, double-click Universal Serial Bus Controllers.
Right-click the first USB root hub, and click Properties.
In the Properties window, click the Power Management tab.
Clear the Allow the computer to turn off this device to save power check box.
Repeat steps 5 to 7 for all other USB root hubs.
Restart your computer.
--------------------------------------------------------------------------------

Cause 4

The BlackBerry smartphone is connected to a laptop computer using a docking station.

Resolution 4

Complete the following steps:

Disconnect the docking station from the laptop computer and connect the BlackBerry smartphone directly to the laptop computer using a USB cable.
Re-install the BlackBerry Device Software using the Application Loader tool.

May 17, 2009 | RIM Blackberry 8310 8320 8330 Curve 8100...

1 Answer

I have a blackberry pearl 8100 and it turned off and now all it will do is flash a red light in the upper right hand corner. I have taken out the battery memory card messed with the sims card. What...


This behavior indicates that no applications are installed on the BlackBerry smartphone

CAUSE: The Application Loader tool in BlackBerry® Desktop Manager removed existing applications from the BlackBerry smartphone, but failed to install new applications.

RESOLUTION
  1. Verify that BlackBerry Device Software is installed on the computer.
  2. If the BlackBerry smartphone is connected to a laptop computer using a docking station, disconnect the docking station from the laptop computer and connect the BlackBerry smartphone directly to the laptop computer.
  3. If a third-party application uses the same communications port as the BlackBerry Desktop Software, close the third-party application.
  4. If you use a USB adapter to connect the BlackBerry smartphone to a serial port, temporarily connect the BlackBerry smartphone to a USB port.
  5. In the BlackBerry Desktop Manager, double-click Application Loader.
  6. Follow the Application Loader tool prompts to install the BlackBerry Device Software.

Apr 12, 2009 | RIM BlackBerry Pearl Smartphone

1 Answer

Reload software 507


Cause:
This error message can have the following causes:

While using the Application Loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not loaded.
All data and applications are removed when an incorrect password is typed ten times into the BlackBerry smartphone.
The Power Management feature on the computer turns off the USB ports.
The BlackBerry smartphone is connected to a laptop computer using a docking station.

--------------------------------------------------------------------------------

Resolution
The following are possible resolutions for this issue.
Cause 1

While using the Application Loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not loaded.
Resolution 1

Complete the following steps:
Verify that you have the BlackBerry Device Software installed on your computer. For instructions, see KB03295.
If your BlackBerry smartphone is connected to a laptop computer in a docking station, disconnect the laptop computer from the docking station and connect the BlackBerry smartphone directly to the laptop computer.
If a third-party program, such as a virus scanner, is using the same communications port (COM port) as BlackBerry® Desktop Manager, close the third-party program to free the COM port for use.
If you are using a USB adapter to connect your BlackBerry smartphone to a serial port on your computer, temporarily connect your BlackBerry smartphone to a computer with a USB port.
Open BlackBerry Desktop Manager and double-click the Application Loader icon.
Use the Application Loader tool to install the BlackBerry Device Software.

--------------------------------------------------------------------------------
Cause 2

All data and applications are removed when an incorrect password is typed ten times into the BlackBerry smartphone.

Resolution 2

Complete the following steps:

Open BlackBerry® Desktop Manager and double-click the Application Loader icon.
Use the Application Loader tool to install the BlackBerry Device Software.

--------------------------------------------------------------------------------
Cause 3

The Power Management feature on the computer turns off the USB ports.
Note: This resolution is for Windows® XP users only.

Resolution 3

Complete the following steps:

On your computer, click Start > Settings > Control Panel.
In the Control Panel, double-click the System icon. The System Properties window opens.
Click the Hardware tab of the System Properties, and click Device Manager.
In the Device Manager, double-click Universal Serial Bus Controllers.
Right-click the first USB root hub, and click Properties.
In the Properties window, click the Power Management tab.
Clear the Allow the computer to turn off this device to save power check box.
Repeat steps 5 to 7 for all other USB root hubs.
Restart your computer.
--------------------------------------------------------------------------------

Cause 4

The BlackBerry smartphone is connected to a laptop computer using a docking station.

Resolution 4

Complete the following steps:

Disconnect the docking station from the laptop computer and connect the BlackBerry smartphone directly to the laptop computer using a USB cable.
Re-install the BlackBerry Device Software using the Application Loader tool.

Feb 18, 2009 | RIM BlackBerry Bold 9000 Smartphone

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