We have had the dehumidifier for 3 years and it has worked well until now. Now we have the humidity setting at 40% and the dehumidifier can't get down below 45%. It also doesn't seem to be drawing much water from the air, although it is running all the time. Also, I am not able to remove the front grill to clean the coils. The grill is on tight and it is unclear from the instructions how to remove it. Please advise on both matters.
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Marco, There are 4 things than can cause the problem. All are solvable.
1. The air intake filter is dirty or clogged. Remove and clean the filter if necessary. 2. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.
3. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.
4. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures (Unless, you have a Low Temp Unit). This applies mainly to where the air
temperature at floor level is colder than at shoulder level in basement applications. Raising the unit up off the floor, onto a sturdy table, counter top, etc, that can handle the weight of the unit, plus a full tank of water, will usually resolve this problem.
none of the above solves the problem, it may be a case of the
compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are
5 years old or older.
Hope this helps you to troubleshoot & solve the problem. Thanks for choosing FixYa.
If you are operating the dehumidifier in continual mode, this is normal, based on the humidity extraction level you have the unit set on. It senses when there is humidity to remove and speeds up. When it has reached the level you have set it for, it slows down and keeps the air circulating, until it senses a need to speed up, again.
Actually, it's probably doing what it should. Let me explain: Dehumidifiers run until they have lowered the humidity/moisture level to where you have the humidity extraction level set. At that point, the unit shuts OFF, until senses the humidity level has risen above where you set the level and it turns ON again. That doesn't mean the bucket will always be full when it shuts OFF. It may turn ON & OFF many times before the bucket is full. Watch for the Bucket Full Light to illuminate. That's when the bucket is FULL and needs to be emptied.
Hope this helped you understand how the unit works.
If the humidity level is at or lower than 30%, the unit won't turn ON, until the reaches 35 - 40%. It's rare for the sensors to go bad. Just keep in mind, the dehumidifier is reading the humidity near the floor, not up at say, chest level. Humidity levels change every season, so this really would not be that unusual. Make sure that your clean the air intake filter regularly. Cleaning and wiping down the coolant coils would be a good idea, too..
As an example, if you want the Humidity % factor to be 50%, 70% or whatever % you want in the space in question to be, set it at whatever % you want the space to be and the humidifier will work until it reaches that setting. It will then shut down until it determines that the humidity has reached a level that requires dehumidifying again. You can set it to run for 2 hours and it then it will shut down for 2 hours, or you can set it to run for 4 hours and then it will shut down for 4 hours. You just have to decide just how humid the area is that you are dealing with.
Go to; www.shopping.com and search for Goldstar Dehumidifiers and you can read comments by others who have purchased this brand. I, myself have one in my celler that has been running for over two years and it has made a world of differance down there.
Good luck. :)
It is showing high because the present humidity is above 80%. Try turning the humidity setting down and let the dehumidifier run for a while. Once the dehumidifier lowers the humidity in the room this level will go lower. If this persists after running for a while you will need to contact LG for service. They back these models with a 5 year warranty. Here is the number to contact them at: