Question about Toshiba SD-V392 DVD Player/VCR

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Incorrect Disc My kids were in my face and I put a DVD into the player on top of another DVD. I realized what I had done when I received the "Incorrect Disc" message. Now I can't get the DVDs out. Is there anything I can do??

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We removed the top disc by placing black electrical tape onto the top of the disc and gently pulling it out.

Posted on Mar 27, 2008

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2004 Ford F150 rear entertainment system will not eject dvd, will play the dvd and will run when eject button pushed but will not eject the dvd any ideas on how to get the unit to eject the dvd?


The unit is connected by small set of gears that push tray /disc out. As tray comes out it either pushes disc out of slot or pops open door (depending on which style of face you have). If you have kids I would not be surprised if something is caught in between disc and face or jamming edge of door. (know this from own experience). The face of player can usually be carefully popped off by gently prying at corners. If you get face off you may be able to see if something is stuck in unit that does not belong, or see if a piece is broken loose near face. If unit has door that opens you can try using a slim but stiff piece of plastic and keep tension on door with plastic while hitting eject button. On some units there is a small hole on face that is manual release that ejects disc - even if no power. Usually takes a long straight push in hole (straightened paper clip or dental pick) and it manually pushes gear set to go out. So many of these units are different but most do have a manual release. Check owners manual to see if it shows a picture of face and possible release hole. Have had kids fight over changing a disc and pushed in on it while it was ejecting so it stripped gears, and had kid hang on ceiling mount unit that tore screen totally off. I feel your pain....

Jan 21, 2015 | 2004 Ford F150

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I have a Toshiba DVD player SD K741. For the past few days, when I load the dvd, I receive a message on my TV screen "Incorrect Disc." What can I do to correct this?


incorrect disk error are common with the user putting in a disc that is not compatible with the player, in most cases it would have been a RW, that was written incorrectly. If this is not the case and it is a original disc you might want to purchase a cleaning dvd witch goes in and cleans the lens.

If that does not work then the unit's lens might be defective at this point.

1. Try other disc
2. try a cleaning disc

If those do not work then the issue is with the lens.

Thanks for your question please do not forget to leave a rating.

Aug 31, 2010 | Toshiba SD-K740 DVD Player

1 Answer

DVD player won't read disc anymore


i had the same problem.
is the player done? or is there a fix?

Mar 02, 2010 | Denon DVD-1740 DVD Player

1 Answer

Incorrect disc, err when disc is put in,


it is not recogonizing it

meaning you might have a blu-ray instead of a reg dvd

Nov 16, 2009 | Televison & Video

1 Answer

Incorrect disc


Some machines work with -R some with +R. My suggestion is to try a + or - R RW which is rewritable. If you screw it up, no harm done because you can always reformat it and start over again. Don't forget to format the rewritable at the start.

Sep 19, 2009 | Toshiba D-VR4 DVD Recorder/VCR

1 Answer

Incorrect disc message


You might try using rubbing alcohol and a q-tip on the lens to clean it. 

Apr 24, 2008 | JVC HR-XVC1U DVD Player/VCR

1 Answer

I am receiving a message on the dvd that says: bad disc DVD VCR-DV1040 Dr. Ross


Hello have you cleaned the laser with a laser cleaning disc ? otherwise take the top off and get a clean cotton bud and put a small amount of white spirits on it and clean the laser when you have done this use another clean cotton bud and wipe off any exess fluid if any.
Does it play anything eg cd's or is it always saying bad disc ?

Mar 06, 2008 | Televison & Video

2 Answers

DVD player - ERR


error in any disk i put in!!!!!!!!!

Nov 14, 2007 | Toshiba SD-V280 DVD Player/VCR

3 Answers

DVD recording or playing.


Where can you find the 1-2X DVD, I have only been able to find 1-4X and none of these work.

Feb 07, 2007 | Sansui VRDVD4005 DVD Player/VCR

8 Answers

Incorrect disc and bAd


I have the same problem, reads bad, won't play, took the top of a blow on it, alot, hoping dust would come off the lens, it did. Works now, also ran a disc cleaner in to after.

Have another dvd palyer, never had that problem, Philips.

Feb 25, 2007 | Toshiba SD-3980 DVD Player

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