Question about Acer Aspire 3680 Laptop

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Must have deleted something that i shouln't have and now cant make my dvd/cd to work please help me out.

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  • alro790 Mar 28, 2008

    It still wont work an it says " this device cannot start ( code 10)

    How do i fix this. Please


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Ok..go to start, control panel, system device manager, and see if you can 'see' any dvd or cd devices..if not, just do a scan for hardware changes, and see how that goes.

if not, go here, and find the acer logo, and get a new set of system drivers.

Posted on Mar 27, 2008

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Dvd room does not work. Can not read CD, DVD or burn to CDs or DVDs. I have a Acer Aspire 5738ZG.

Hi Welcome to FixYa!
Is this happening on all CDs or DVDs? if it is, the issue that you are encountering could be a software or Hardware issue. Follow the steps below to find out.
1)If its a sofware issue, it could be with the Upper or Lower filters settings for the cd/dvd rom on the registry that is causing you the problem. You could check it by opening Registry Editor. (click on start>type "regedit" on the searchbox and open it. You should be seeing something like the picture below : mondimondz_2.jpg

2)go to this entry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} That is the key entry for your CD/DVD rom.. Once you are on that key, look at the right panel, and search for Upper Filters or Lower Filters. If you see those entries, delete them. Be careful not to delete some entries on the registry aside from those two.
3)after deleting them, restart the computer.
4)Once you get back into Windows, try to load any cd or dvd and check if it will now be able to read them.
5)if it still does not work, try to go to your computer manufacturer's website and download the latest firmware for your CD/DVD drive.
6)If all else fails, try replacing the CD/DVD drive on your computer.
Hope this could be helpful!
Have a great day!

Jun 22, 2011 | Acer Aspire 5610-4648 Notebook

1 Answer

We cant play cd dvd in our laptop

Hi surumiyasaia,

I see that you are experiencing issues with your DVD-rom not reading any cd's and dvd's.

I will be more than glad to give you details on how we can fix your concern, please see below step by step procedures for the fix.

  • On your desktop screen please click on Start then on then on the start search bar type REGEDIT lower case will work as well, a list will appear on the left side of the screen you will see regedit highlighted then press enter to open the application.
  • Once you have the Registry Editor window up on the screen you will need to follow this string to get to the DVD's registry - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  • In the Registry Editor Click on HKEY_LOCAL_MACHINE
  • then click on SYSTEM
  • then click on CurrentControlSet
  • then click on Control
  • then click on Class
  • then click on {4D36E965-E325-11CE-BFC1-08002BE10318}
  • this will show the information about the DVD on the right side of the screen
  • Look for Upper Filters and Lower Filters
  • Right click on Upper filters and left click on delete, once prompted are you sure you want to deleted upper filters click yes.
  • do the same for lower filters delete it as well.
  • then close Registry Editor restart the computer and try your DVD-Rom again if it will start detecting cd's and Dvd's
if still the issue is still the same try reformatting windows back to factory defaults, if the issue is still the same most likely your DVD-Rom may need replacing.

I hope this information will be helpful.

Have a nice day thanks.

Apr 08, 2011 | Acer PC Laptops

1 Answer

Cant find e drive need to know how to find and reinstall

If it is regarding the CD/DVD dvrive then follow this:

Please go ahead and click on start > in start search type in device manager {(in vista ) in case of xp right click on my computer > properties > hardware > devicemanager}.
In device manager click on the + sign beside the cd- dvd > then right click on the driver and uninstall it .
Then in start search type in regedit {(for vista ) for xp in run type in regedit}
Look for some thing like
Then find {4D36E965-E325-11CE-BFC1-08002BE10318}
The whole thing looks like this:
Then on the right hand side look for something like upper and lower filters and delete the upper and lower filters....
Restart the notebook . It will help

Mar 29, 2010 | HP Pavilion dv6000z Notebook

1 Answer

Cd/dvd drive cant read

Try Uninstalling the driver & restart the system & Try Updating the device driver from And also try this work well for more people
To resolve this problem, remove the affected filter drivers. To do this, follow these steps:
  1. Click Start, type regedit in the Start Search box, and then click regedit in thePrograms list.

    If you are prompted for an administrator password or confirmation, type your password, or click Continue.
  2. Locate, and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
  3. In the right pane, right-click UpperFilters, and then click Delete.
  4. Click Yes to confirm the removal of the UpperFilters registry entry.
  5. In the right pane, right-click LowerFilters, and then click Delete.
  6. Click Yes to confirm the removal of the LowerFilters registry entry.
  7. Exit Registry Editor, and then restart the computer.

Jan 09, 2010 | Dell XPS M1330 Notebook

2 Answers

Cd dvd burner is not working

Is it not working or not being seen in windows. If you cant see it in windows there seems to be a Windows update or something that is making peoples CD / DVD drive dissappear. If this is what your experiencing then try this fix:

Hope this helps...

Oct 18, 2009 | Acer Aspire 5610-4648 Notebook

1 Answer

Cd/dvd drive missing on my computer

Enter in the BIOS and see in the boot order or the internal units if the dvd unit is still there. If it isn't then it's dead, replace it.
If it is then you didn't do a correct reinstall. Enter the bios again and make sure the dvd unit is the first in the boot order, boot from a Linux Live-CD like PCLinuxOS and from Computer Management/ Hard Disks  delete all partitions, format the entire disk to something else then format it again to NTFS or FAT. This is the only way you can be sure you are doing a clean install.

Oct 04, 2009 | Acer Aspire 4520-5582 Notebook

2 Answers

DELL Inspiron 6400. CD/DVD ROM cant read any cd/dvd used to work before but not working anymore. updated the firmware from Dell website, done the upgrades etc.. still doesnt work? help please.

If the drive still spins up when you insert a disk it sounds like the lasers have picked up dirt/dust or have burnt out. Try opening the drive door and blowing hard into the aperture (without spitting). If that doesn't help then I would suggest replacing the drive. I assume that you have tried the disks in another machine and that they run fine.

Jun 07, 2009 | Dell Inspiron 6400 Notebook

1 Answer

I cant play my DVD player, on gateway

your DVD drive lens needs to be cleaned by a lens cleaner CD....try it if not worked..then your lens is faulty...

Feb 19, 2009 | Gateway ML6721 Notebook

1 Answer

Problem with CD Drive

try rolling back your pc if not try puting a old or new dvd or cd drive in

Nov 12, 2008 | Compaq Presario Notebook

1 Answer

I can't get the computer to find a cd or dvd, it keeps saying please insert disc - but its already in there.

Your driver(s) may be corrupt. Try this. RIGHT click on MY COMPUTER from your desktop, select PROPERTIES from the drop down menu, select the HARDWARE tab, click on the DEVICE MANAGER button, click on the (+) by the DVD/CD-ROM DRIVES line, RIGHT click the drive that isn't working, (this part may sound scary) select the UNINSTALL option, click OK in the warning box, then restart your computer. On restart, WIndows will automatically detect the deleted DVD/CD-ROM drive and will install the appropriate non-corrupt driver(s). This should solve your problem. If not the drive may be defective. Hope this helps!

Jul 18, 2007 | Acer Aspire 3000 Notebook

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