a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Where is it jamming. Printer this age could have fuser issues, worn rollers that are not picking up properly. Is the jammed paper crinkled up or does the printer stop before damaging the paper? If paper is not damaged, the cause is usually in the paper pickup slipping and causing the printer to think that the paper is either too long or too short. Clean all the rollers in the paper tray cavity with a damp cloth.
All you have to do is to ensure the image is pushed down the page. Either on your graphics software or on the RP3700 itself and by using the image offset function. Try 2mm at first. If the image is too close to the margin the paper has trouble releasing from the drum as the ink makes it stick to drum. The little hook cant then get under the paper hence jam. I am confident this will work.
for this model, the drum unit have to be cleaned and free from dirt and toner.. and the common problem is the eject roller...they are located at the top of the printer, the long black roller with few hard rubber roller.. once this roller is harden, it will give paper jam problem..and the paper will crumble each time you print....especially when the printer have printed many pages... you will need to send it to the tech to replace the eject roller.
Hi there ok
Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.
First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.
If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:
1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer
NOTE: Please rate our help to keep this free service online.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
alternative : Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.
Well, it might be theres something stuck in there. Pick it up and give it a few shakes. I work on printers, and not too long ago I found a wedding ring, paperclip, banana sticker and other things in printers. If that doesn't work, try going to staples and getting a laser cleaner kit. They're basically sheets coated to pick up any paper dust, or bits of paper that might be clogging the path
The one crinkled at the end on the left door is the problem.
Since it jammed it stops the whole copying process, ( you were most likely doing duplex)
The reasons for the crinkled paper are
1- the fingers or claws at the exit are worn and catch the paper instead of sliding them out.
2- you are copying something that has a black edge and is getting caught on those fingers ( or claws)
3- The rollers at the exit are in bad shape :
anyway check out this link and go to error codes :
There IS something stuck in the feed path. If the paper starts to feed and then crinkles on the feed side, there is an object stopping the paper moving forward.
Lay the machine on it's back and take a sheet of very stiff card (A5 size approx) and push it through the paper path in reverse. So start where the paper would normally exit and push the card in. You may need to lift the pinch rollers just behind the print head by hand to aid the card through. Keep the card to the side that would normally crinkle but beware of the paper sensor flag. If you force it you could break it off.
Once you get past the pinch rollers behind the print head, push a little further then start to move the card in and out but along the length of the rollers. You should find that sufficient to push out whatever is in the path and having the machine on it's back will help it fall clear of the feed mechanism.
If it does not fall out using this method you will have to remove the covers and try to remove the ASF to get at the object.