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Just bought a Presario 900 Notebook at an auction. I need to reinstall everything; however when i turn it on I am asked for a password; how do I circumvent this?

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  • krystalwoman May 05, 2010

    Just hoped we can complete this without paying a tech. We are Low Budget.

  • krystalwoman May 05, 2010

    As we just got in from the auction we have no instructions or any info. They only thing we have been told is that the everything has been wiped clean.

    We do have 4 discs from RestoreDisks.com that are suppose to get us started.

    When I start I hit the F10 and only come up with the screen for the password. I have 1 of 4 disc in the drive at the time. I can not get past this screen.

  • krystalwoman May 05, 2010

    I have tried to get a hold of that address but my mail is returned showing mailbox unavailable....user unknown...action failed.

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  • Compaq Master
  • 13,433 Answers

Hello

Was this a police auction? Do you have somekind of proof of onwership?

You have to send the laptop to HP/Compaq for unlocking, please contact their support before doing so.

The thing is, you can't unlock this at home, your only real option is to send it to HP, but you must get in touch with them first about it before sending it in, possibly get a special number to write on to the package.

Really, I'm not joking and there is no other solution for you, I'm dead serious.

Posted on May 05, 2010

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  • Master
  • 1,619 Answers

Put in OS disk in drive and when boot menu comes up press the F key and boot from cd not Hard drive. Then format and install away.

Posted on May 05, 2010

  • Jason Johnson May 05, 2010

    Here is the link for updating that software once we get you logged in.

    http://h10025.www1.hp.com/ewfrf/wc/docum...


    and contact fixya-expert@live.com as he is well versed in this issue.

  • Jason Johnson May 05, 2010

    I am sorry to see he is not availble. Best suggestion is emailing HP as now they own the company and asking for the correct way to unlock. They will most likely verify ownership before they help but they are the ones to talk to.

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  • Master
  • 1,606 Answers

Basically you need to take your sales reciept to a HP or Compaq tech and they can unlock it. You need the reciept to prove it isn't stolen etc. It's annoyin but in some places the shops and the techs can get nailed with all sorts of theft related charges or fines so they won't just do it until they know if it's yours.

Having said that it only takes a few minutes to unlock it and once done it's definitly all yours.

Posted on May 05, 2010

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