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I own a Kenmore front load washing machine and the water will not drain from the machine. Multiple attempts at running it have failed. Still will not drain.

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  • jgmaser Mar 27, 2008

    I pulled the pump and disassembled. The impeller had a broken shaft. Easy fix. Thank you for your help

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If you experience a problem where the washer does not drain properly or the drain pump makes excessive noise, here’s the information you need to check the drain pump:



  1. Unplug the washer while servicing inside the unit.
  2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
  3. Locate the drain pump. It will be located directly under the wash tub (it is the only pump this washer has).
  4. There is an access removal cover on the pump that can be removed to clean out the trap. BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
  5. Here’s a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you don’t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle. Allow the towels to soak up the majority of the water. Close the access and stop the water if you need to get additional towels.
  6. Open the pump access and remove once you have all the water drained. Check the drain pump for foreign objects and debris. Check the pump impeller and make sure there’s nothing caught in it. Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
  7. Clean out the pump thoroughly and reinstall the access cover. Make sure the cover is snug, but do not over tighten.
  8. Place the drain hose back in the standpipe (IMPORTANT – DO NOT FORGET!).
  9. With the bottom panel still off, plug the washer back in and select the following on the operator console – DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button). “C00” will show on the console display as the washer begins diagnostics mode.
  10. Check the drain pump for leaks as the washer fills. The pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
  11. At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times. The drain pump energizes and the washer will begin to drain.
  12. If the drain pump works normal and there’s no leaks detected, reinstall panel and tighten screws.
I hope this helps. Post back if you have further questions.

Posted on Mar 26, 2008

  • Jeff Rockwell
    Jeff Rockwell Mar 26, 2008

    PS This is assuming that the drain pump is RUNNING. If you cannot hear the drain pump running, please post back and let me know.

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Water will not drain out of front Load Kenmore 44072


Kenmore front loading washing machines will give you years of service. Sometimes things do go wrong, especially after the warranty runs out. Troubleshooting a Kenmore front loading washing machine could save you a lot of money on a repair bill. Before you call a service technician to fix your machine, attempt to resolve the issue through simple fixes first.
Washer Code Messages Your Kenmore front loading washing machine has an LED display that will give you error codes.
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