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Cannot complete downloads

When I have the wireless router hooked up, I cannot complete downloading files or watching online video. Everything works fine when router is not hooked up. Help would be greatly appreciated. Thanks!

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  • nmiller267 Mar 26, 2008

    I have an Ativa Wireless G Router AWGR54.

  • nmiller267 Mar 27, 2008

    I'm a total novice in this area, but hopefully I can sufficiently answer your question. The router is hooked up to the PC where the DSL modem would be plugged in. The DSL modem is plugged into the back of the router. It doesn't appear that this router can be turned off. I currently have the router unhooked, so we can do what we need on the PC.

  • nmiller267 Mar 27, 2008

    Thanks for the help! After calling Ativa customer support for the 3rd time in 2 days, I finally was able to resolve this issue with a firmware update.

  • Queenmoma Sep 18, 2008

    I need help downloading to get my router to working.

  • Ronald Homer
    Ronald Homer May 11, 2010

    can you describe the layout of your network?  What is your wireless router being hooked TO, and how do you connect to the internet when the wireless router is not turned on?


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When you say that everything works when the router is NOT hooked up to the PC, does that mean that you have the DSL modem connected directly to the computer?

then, when you hook up the router, you're connecting it BETWEEN the DSL modem and your computer?

You probably need to log in to your router and set it up to connect through the DSL modem to the internet: it may not do it automatically.

is this computer running windows XP?

if so, go to control panel, then network connections.

if you double click on the local area connection, and go to the support tab, it should list something like this:

Address type: assigned by DHCP
IP address:
Default gateway:

Try opening internet explorer, and typing in the numbers it lists for default gateway.  hopefully, that will bring up the configuration screen for your router.

Posted on Mar 27, 2008

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