Question about Canon SmartBase MP390 All-In-One InkJet Printer

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Black printing I was given an MP390. It wouldnt print black with the cartridge it came with so I replaced it with Canon cartridge. The printer makes expected noises but the pages come out completely blank. The colour cartridge (also relaced) seems to work ok. Can you help? This is obviously a good printer and I really want to get it working but am fed up that I may have spent several quid for nothing! Any help you can offer would be much appreciated! N

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  • pauline997 Mar 26, 2008

    I see you have the same problem as me. I've been very happy with the Canon Smartbase MP390 for the last 2+ years - until it stopped printing black! I've replaced the black cartridge twice and reset counters, gone through the troubleshooting steps and still no luck in resolving this. Let's hope someone can help us.

  • NB28 Mar 27, 2008

    Excellent advice! My printer is working beautifully plus the support site has also given me all sorts of answers to questions I've been wondering about! Have added th site to my favourites for future ref. Thanks for the help.

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I too was given a canon mp390 because the black wasn't working at all. I tried the flush out solutions etc with limited success. I have just now blown it out through the hole in the top of the cartridge with it still in the printer head with an air compressor (turn it right down to low pressure) and it now works perfect. I was just about to give up, but its alive again.....

Posted on Aug 27, 2008

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Well - canon sell new printheads for 35 pounds ish....so may save oyu missioning in cleaning printhead.
saying this though ive had problems and got a new printhead....i had problems with no colour etc and canon recom a new printhead after numerous attempst at cleaning it. so just installed new printhead...and there was nothing being printed at all! eeek! Ive not got the black to work and am having problems with the colur still....let shope someone answers my please for help with this!

At least printheads are not over the moon expensive if you need anew one though!...thoug it all adds up and maybe a new printers in order!

Posted on Jul 28, 2008

  • smiler2 Jul 28, 2008

    oooh one other hting....we cleaned out printhead with vodka (had no pure alchohol in the house!) and it worked quite well...especially cause it evaporated so left no residue... ( not sure what the pros would say!)

  • smiler2 Jul 31, 2008

    Hi again...you wont believe but ive got the printer to not only print black again but also colour! and the solution was as easy as this (i still cant believe it!)...take the printhead out wih the cartridges still in. Get a load of tissue or old towel and wrap around the bottom of the printhead - try not touch the green bit...then blow - yeas BLOW thorugh the tiny holes in the top of the cartridges...I did this - was getting annoyed and lightheaded...and then suddenly a splat of black ink...then a splat of colour in - dab it so its not messy - put the ink head back into the printer and re-align...then try do a nozzle test too. Im sooooooooooooooooooooo stoked - this really worked after missioining for 2-3 weeks now and also replacing the printhead etc...lets hope it stays this waay and hope this helps you all too!

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I'm pleased it worked for you NB28, but it hasn't worked for me and my printer is still not printing black. Looking at forums, it seems a common problem and soaking the print head is suggested in distilled water and blowing it out with an air compressor! Looks like that might be might next step when I get time!!

Thanks for the advise anyway Patrillica.

Posted on Mar 29, 2008

Your welcome !

Posted on Mar 27, 2008

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Http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=9722

Try this link....enter "missing black" in the search box.
and click the first one " black ink does not print" Hope it help you....

Posted on Mar 26, 2008

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