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Am not sure which of the 2 actions we did solved the problem...but we installed the CD that came with it (my daughter has a Sansa C260 and her CD was already installed in the computer and we thought I didn't have to install mine). But we resorted on installing mine too in case it would help with the problem, and then we re-loaded all the songs into my Sansa C250 at a slower pace, although I really don't know if the quicker pace did cause the problem. But now my Sansa C250 is now able to record any song correctly.