Question about Gateway MX8738 Notebook

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The laptop will not power on and has a fully charged battery. The power on button will not light when pushed. When plugged in the led light on the front edge of the laptop should start out pink then turn blue when the battery is at full charge. This doesn't happen. The dc power jack was removed and a couple of tests were run. The center pin hole in the motherboard to the other 5 ground holes in the moyher board all show continuety with an ohm meter. Can you help determine where the short is on the mother board?

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Hi
I presume you checked the DC power supply. Don't use a generic power supply on this model, because that will cause alot of different symptoms. I use the exact same model on service calls. A further way to test the mother board is to remove the CPU and memory. Carefully provide power and look for lights. If none, my next step would be to refloat the video chip. This requires special equipment. A replacement mother board without processor on eBay is $49.00 so it might be time to consider that. Good luck

Posted on May 05, 2010

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