Most likely a ram problem. Sometimes reseating the memory will fix the problem.
Remove and reseat the RAM
On
most notebook PCs, removing and reinserting the memory is a simple step
and does not require advanced technical knowledge of the computer. HP
recommends reseating the memory module before arranging for warranty
service repair. If you are not confident following the steps for
removing and replacing the memory module in this document, contact an
HP support specialist for assistance.
NOTE:
If
someone other than HP installs or upgrades the RAM, any damage caused
by the RAM and/or by the person when trying to install or upgrade the
RAM is excluded from coverage under the product warranty. The customer
assumes all risk and liability for damages for any such installation or
upgrade.Some HP notebooks may have a secondary memory module located
under the keyboard. For removal and replacement instructions pertaining
to the second memory module contact an HP support specialist for
assistance.
WARNING:
This product contains components that are easily damaged by
Electrostatic Discharge (ESD). To reduce the chance of ESD damage, work
over a non-carpeted floor, set the notebook on a grounded surface that
dissipates any static charge, and wear an ESD wrist strap that is
connected to a grounded surface, like the metal frame of a PC.
Use
the following steps to remove and replace the memory modules. These
steps should be repeated for each memory module installed in your
notebook.
Step 1 - Remove the battery
-
Slide and hold the battery release latch to the unlock position.
-
Use your finger to lift the battery up and out.
Step 2 - Remove the memory module
-
Locate the memory module cover on the bottom of the notebook.
-
Remove the screw that covers the memory module.
-
Use your finger or a flat head screw driver to lift the inside edge of the memory module and remove it.
NOTE:
When
handling a memory board, use care to prevent touching the memory chips
on the board. Touching the memory chips could damage or destroy the
memory.
-
Push both tabs outward simultaneously to release the memory module.
-
Grasp the memory module by the edges and pull gently to remove it.
-
After removing one module, replace the memory expansion cover and then replace the screw.
Step 3 - Reseat the memory module
-
Locate the memory module cover on the bottom of the notebook.
-
Remove the screw that covers the memory module.
-
Locate the alignment slot on the memory module and align it to the empty board receptacle.
-
Grasp the memory module by the edge and push gently to install it.
NOTE:
When
handling a memory board, use care to prevent touching the memory chips
on the board. Touching the memory chips could damage or destroy the
memory.
-
Press the expansion memory board down to latch the tabs.
-
After replacing the module, replace the memory expansion cover and then replace the screw.
After the memory is reseated, connect the AC adapter and turn on the notebook.
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