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Agitator is loose and won't pull the clothes down

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DOESN'T

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump

removes most of the water) machine.

If the bottom agitates and not the top, the problem is likely the 4 "agitator dogs" designed to allow the top agitator to turn only

one way.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

Look at the section on the Sears site for Agitator, basket and tub.

Remove the fabric softener unit, lift the top agitator cap (use a screwdriver) and you should see a plastic part in the center of

the top agitator with a 1/2" square drive.

Remove the drive and lift off the top agitator. Turning it over you should see the 4 "dogs", replace these and the top agitator

should turn in one direction only.

Replace the 1/2" drive, the cap and fabric softener unit and the top agitator should work.

See the following illustrated steps to replace the "dogs"

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=136

Posted on May 04, 2010

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