Question about Washing Machines
This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump
removes most of the water) machine.
If the bottom agitates and not the top, the problem is likely the 4 "agitator dogs" designed to allow the top agitator to turn only
First, see the Sears parts site for your washer:
Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.
Look at the section on the Sears site for Agitator, basket and tub.
Remove the fabric softener unit, lift the top agitator cap (use a screwdriver) and you should see a plastic part in the center of
the top agitator with a 1/2" square drive.
Remove the drive and lift off the top agitator. Turning it over you should see the 4 "dogs", replace these and the top agitator
should turn in one direction only.
Replace the 1/2" drive, the cap and fabric softener unit and the top agitator should work.
See the following illustrated steps to replace the "dogs"
Posted on May 04, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Mar 23, 2015 | Whirlpool WTW6400SW Cabrio Washer
Aug 23, 2014 | GE WBSR3140DW Top Load Washer
Jul 22, 2011 | Whirlpool Ultimate Care II LSQ9564J Top...
May 07, 2011 | Kenmore Washing Machines
Jun 14, 2010 | GE WBSR3140DW Top Load Washer
Apr 15, 2009 | Amana ALW480DA Top Load Washer
Mar 25, 2009 | GE Profile WPRE6100G Top Load Washer
Nov 22, 2008 | Washing Machines
Jun 06, 2008 | Roper RAB2121KW Top Load Washer
Sep 24, 2007 | GE Profile Prodigy WPSE4200A
80 people viewed this question
Usually answered in minutes!