Question about Dell 962 Photo All-In-One InkJet Printer

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Scanning Problem My 962 prints, faxes and copies just fine but it will not scan. I have downloader the printer driver. I called Dell and they checked my computer settings. Nothing worked. Dell says it is a hardware problem and suggesteds I buy a new printer. What kind of hardware or other problem would cause it to not work on scan and work on all the three other function?

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  • jdkvix Dec 11, 2008

    No Pop ups
    Macafee
    Windows XP
    Dell 962 AIO prints fine. When I try to scan I get error message " Can't communicate"
    I have reinstalled printer, Installed all driver, firmware down loads, Rebooted, disconnected and reconnected. Still no scan??? Jack


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  • 141 Answers

Are you getting any kind of pop ups when you try to scan?

What kinds of AntiVirus Software are you using.

What operating system are you using: ex. Vista; XP Home; XP professional?

Answer these questions and maybe I can help you

Posted on Mar 26, 2008

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1 Answer

Dell 962 printing but not scanning


Hi Please re-install the software
that came with the printer. that should solve the problem

Hope it works fine now.

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My Del 962 will not scan. The light does not come on and it does nothing. What should I do?


Hi,.... I'm having the same problem as sharon_mi334. My Dell AIO 962 does not copy, fax or scan...but prints. When attempted(copy, fax or scan), the output is a scanned image or a print out that's completely black. When I looked at the "scanner light unit/ copier camera" or what-ever it's called ... the gizmo that moves across under the glass plate,... I noticed there was NO light coming out of it as it should on any other copier, etc. Sooo,... is that the problem, ie: unable to copy the image? If so, can I fix that by replacing a bulb or a particular unit? Looking for some advice and thank you for your help and time.

medflight.

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1 Answer

Dell 962 prints fine - copies, scans and faxes are illegible


That is a sound approach you offer because, 1.) Cleaning the Carts. usually solves streaking, 2.) Cleaning the strip on the read glass fixes lines on the scanned images, 3.) You may have a saturation of ink inside the conveyance rollers that is soaking everything. You don't want to know how hard it is to get all the ink out of a wet printer. Replace it, save the hassle.

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Dell Photo 926 printer scanning problems


Go to Control Panel, then Programs and Features. Uninstall the Dell printer software.

Then, go to Control Panel, then Device Manager. Locate the printer, right click on it, and select uninstall.

Disconnect the printer from your PC.

Go to the Support section of Dell's web site, download the latest driver for your printer.

Restart your PC.

Install the software. Connect your printer when instructed to, or after the software install has completed.

Let me know if you still have issues :)

Apr 28, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell 962 printer power and function buttons not working


Hope you can find answers in the manual.

http://support.dell.com/support/edocs/systems/962/en/OM/962_English.pdf

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1 Answer

Printer works fine, but when scanning to copy or scanning to fax a line appears right down the middle of the either the outgoing fax or the printed copy. This when using the feed from the top of the...


If it only happens when you copy or fax, as opposed to 'printing"...clean the scanner glass -both the main glass and the narrow **** glass on the left side.

Please rate me.

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1 Answer

2nd request - Dell 962 All-in-one Printer - from glass top


ok..start by removing the printer from your printer panel.

then go here for fresh drivers(not the CD version)

reinstall

hook up printer

see how it works

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1 Answer

Dell AIO 962 can't send scanned info


Try reinstalling the printer software by downloading the latest version from support.dell.com.Also try using the printer with a different system if avialable.

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