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Brother HL 4040CDN.....colors are faded and I have lost clear looking prints. NEW ink cartridges replaced less then 200 copies ago and I still have same issue. Does "drum" need to be replaced? Printer is one year old.

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How many pages have been printed on the printer total? Here is some information that may help you:
Description of Problem 100000020564
The text and images on my printed documents are ghosting or double printing. What can I do?

Description of Solution 200000025983
@font-face { font-family: Verdana; } @page Section1 {size: 8.5in 11.0in; margin: .8in .8in .8in .8in; } P.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: Arial } LI.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: Arial } DIV.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: Arial } P { FONT-SIZE: 12pt; MARGIN-LEFT: 0in; MARGIN-RIGHT: 0in; FONT-FAMILY: "Times New Roman" } DIV.Section1 { page: Section1 } Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges, or toner.

Recommended Paper Specifications or Paper Type:

Plain paper: Xerox 4200DP 20lb or Hammermill Laser Print (24 lb)
Labels: Avery laser labels white #5160
Envelopes: Columbian #138 (COM10)

Recommend Paper Size:

Standard paper tray (Tray 1): Up to 250 sheets (20 lb)
Plain Paper 16 - 28 lbs.
Recycled Paper 16 - 28 lbs.
Thin Paper 16 - 20 lbs.
A4, Letter, Legal, Executive, A5, A6, B5 (ISO), B6 (ISO) and Folio (8 in x 13 in.)

Multi-purpose tray (MP tray): Up to 50 sheets (20 lb, plain paper) or up to 3 envelopes
Plain Paper 16 - 28 lbs.
Recycled Paper 16 - 28 lbs.
Thin Paper 16 - 20 lbs.
Bond Paper 16 - 43 lbs.
Thick Paper 28 - 43 lbs.
Width: 2.75 to 8.5 in.
Length: 4.57 to 16.0 in.

Do not use paper designed for inkjet printing as it may cause damage to your printer. This damage is not covered under any Brother warranty or service agreement. The printer is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality and handling reliability. Always test samples of paper before purchasing large quantities to ensure desirable performance. Use neutral paper, do not use acidic or alkaline paper. Use long grain paper. Use paper with a moisture content of approximately 5%. This printer can use recycled paper that meets DIN 19309 specification.
Continued in next message...

Posted on May 04, 2010

  • Lee A.
    Lee A. May 04, 2010

    1. Power off the machine using the
    power switch located on the
    right side of the machine.

    2. Check
    to make sure the fuser levers are in the UP position for regular

    a. Open
    the back door and move the envelope levers UP, these are two grey levers
    next to
    the green levers on the fuser unit.

    b. Close
    the back door.

    3. Drum unit

    a. Press down on the
    front cover release lever and open the front cover by pulling it towards


    b. Hold the green
    handle of the drum unit (labeled 1). Lift the drum unit up and then pull
    it out
    until it stops.

    NOTE: If you cannot pull
    the drum unit out, make sure that the front cover is fully open.

    Release the gray lock lever that is on the left side of the machine.
    Lift the
    front of the drum unit and pull the drum unit completely out of the
    using the green handles on the drum unit.

    NOTE: Hold the handles of
    the drum unit when you carry it. Do not hold the sides of the drum unit.
    drum unit should be placed on a clean, flat surface with a piece of
    paper underneath.

    d. Remove the toner
    cartridges one at a time, by holding the handle of the cartridge and
    lifting it
    up and out of the drum unit.

    NOTE: We recommend you
    place the toner cartridges on a clean, flat surface with a piece of
    paper underneath it in case you accidentally spill or scatter toner.

    e. Lift the white
    plastic corona wire cover by lifting the tabs located on the right and
    left side
    of the cover. Inspect the area around the corona wire and drum for paper
    or other foreign material. Remove foreign material (if any).

    f. Clean the corona
    wire inside the drum unit by gently sliding the green tab from left to
    several times.

    NOTE: Be sure to return the
    tab to the home position (left side). If the tab is not returned to its
    position, the white corona wire cover will not close.

    g. Close the corona
    wire cover.

    h. Repeat STEPS e
    through g
    to clean each of the remaining three corona wires.

    i. Turn
    the drum unit over and check for pieces of paper or labels that may be
    stuck in
    or on the black rollers.

    4. Reinstall the toner cartridges
    by holding the handles of the
    toner cartridges and sliding the toner cartridges into the drum unit.
    Make sure
    that you match the toner cartridge color to the same color label on the
    Fold down the toner cartridge handle once the toner cartridge is in
    Repeat this for all the toner cartridges.

    5. Put
    the drum unit back in the machine, Make sure that the gray lock lever is
    in the
    up position and put the drum unit in the machine. Push down the gray

    NOTE: When you put the
    drum unit in the machine, match the green guides of the drum unit handle
    to the
    green arrows on both sides of the machine.

    6. Push
    the drum unit in until it stops.

    7. Close
    the front cover of the machine.

    8. Power
    the machine back on and wait for the display to read "Ready".

    9. Print a test

    a. Press
    the OK key twice.

    b. Press
    the DOWN ARROW key and then press the OK key to print the

    If the document
    prints correctly, then the issue is resolved.

    If the problem
    continues and your machine is within warranty, contact Brother Customer
    by calling 1-877-Brother (1-877-276-8437) Monday through Friday,

    If your
    machine is out of warranty you can locate a Brother Authorized Service
    (ASC) in your area by clicking on the link below: or
    by calling
    the number listed above.



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