Question about Xerox Phaser 8560DN Laser Printer
The first thing you can do is to download a copy of the Service Manual for your printer from the following website:
If you take a look at page 3-10, it gives you a breakdown of what your error code signifies. The code indicates a fault with the process control system (note that the 40969 number indicates how many pages have been printed on your current print engine). This further alerts that there is a temperature issue causing a problem with the drum..
The troubleshooting steps are outlined directly below the code breakdown. Essentially you want to make sure that the room your printer is located in is within the correct operating temperature guidelines which can be found on page 1-12 (50-90 F operating, 68-77 best temperature for preventing paper jams). If the room temperature is okay then you need to run the Monitor Heaters Test with all heaters turned on. Yo be able to run this test you first have to get into the Hidden Menu (manual describes how on page 4-2), then scroll down to the Enter Diagnostics choice and press the OK button. Page 4-4 describes how to get to the Service Diagnostics menu either with or without a reboot of the printer. Page 4-6 and forward describe the menu in detail. You'll be looking for the Exercise the Heaters menu described on 4-8. If the heaters are operating within their specified tolerances then you will have to replace the Electronics Module. If one or more of them are not operating correctly you will have to inspect the harnesses to each of the heaters. If any of them are damaged they will have to be replaced.
Those are the steps you will have to follow. If you are not comfortable working with the printer at this level you will at least know what the problem is and what may have to be done to resolve the issue. If you have a service contract on the printer you can have it repaired per the conditions of your service contract. If you don't have a contract you can ask the repair tech to give you a price on what the repair will cost depending on how far down the steps he will have to go to resolve the issue. Good luck, and I hope it is a quick and cheap issue to resolve for you.
Posted on May 04, 2010
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Posted on Jan 02, 2017
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