Question about Xerox Phaser 8560DN Laser Printer

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My Xerox Phaser 8560 gives a printer error 04,021.42:40969 and then prints sheets and sheets of xerox terms

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  • redwoodcp May 05, 2010

    Thanks-- just a question... this machine has been printing "garble" from the very beginning. I'd ask it to print, and it would print garble-- but when I pressed cancel and and asked it to print again it would do it. Lately, it just continues to print garble unless I unplug it and it seems to clear for one more print job. The tech where I bought it said it was an issue with it being hooked up USB rather than ethernet. Is there any truth to that?

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The first thing you can do is to download a copy of the Service Manual for your printer from the following website:

https://www.office.xerox.com/partners/products/Phaser8500/Phaser8500Series.html

If you take a look at page 3-10, it gives you a breakdown of what your error code signifies. The code indicates a fault with the process control system (note that the 40969 number indicates how many pages have been printed on your current print engine). This further alerts that there is a temperature issue causing a problem with the drum..

The troubleshooting steps are outlined directly below the code breakdown. Essentially you want to make sure that the room your printer is located in is within the correct operating temperature guidelines which can be found on page 1-12 (50-90 F operating, 68-77 best temperature for preventing paper jams). If the room temperature is okay then you need to run the Monitor Heaters Test with all heaters turned on. Yo be able to run this test you first have to get into the Hidden Menu (manual describes how on page 4-2), then scroll down to the Enter Diagnostics choice and press the OK button. Page 4-4 describes how to get to the Service Diagnostics menu either with or without a reboot of the printer. Page 4-6 and forward describe the menu in detail. You'll be looking for the Exercise the Heaters menu described on 4-8. If the heaters are operating within their specified tolerances then you will have to replace the Electronics Module. If one or more of them are not operating correctly you will have to inspect the harnesses to each of the heaters. If any of them are damaged they will have to be replaced.


Those are the steps you will have to follow. If you are not comfortable working with the printer at this level you will at least know what the problem is and what may have to be done to resolve the issue. If you have a service contract on the printer you can have it repaired per the conditions of your service contract. If you don't have a contract you can ask the repair tech to give you a price on what the repair will cost depending on how far down the steps he will have to go to resolve the issue. Good luck, and I hope it is a quick and cheap issue to resolve for you.

Posted on May 04, 2010

  • bvanjoff May 05, 2010

    There could be a problem either with the USB port of the computer it was connected to, or with the USB port of the printer itself. This would include the electronics of those ports. The tech should have mentioned that you coud try, if possible, to reload that part of the printers communication software that controlled the USB port. An easy way to try and narrow down the issue would be to connect another peripheral to the USB port of the controlling computer to see if it would function correctly. If it did, then there is probably an issue with either the printers software or the USB port itself. Take a look in the service manual that you downloaded and do a text search for the word USB. There is probably a few items in the diagnostic menu that would allow you to run a basic test on the port. You could also check with the Xerox website to see if there were any updates for your printer.

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