Question about Lexmark X4690 Wireless InkJet Printer

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I put a new black printer cartridge in and now it doesn't power up at all. I replaced the printer cartridge with the old printer cartridge and it still isn't powering up. I replaced the power cord, nothing. The green light on the power box is lit. Suggestions?

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With the green light lit on the power box or power supply of the printer, that indicates that there is power flowing. But just to make sure it's getting enough to power the printer on, bypass any power strips or extensions, if you're using one, and plug the power cord straight to a known working power outlet. Make sure the power box or the power supply is inserted all the way in the slot and in the correct position behind the printer. Press the power button if needed. Hope this helps. If it's still not powering on, I suggest you contact Lexmark Technical Support for further assistance.

Posted on May 04, 2010

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1 Answer

I have just changed the black ink cartridge for my printer and every time it asks me to align the cartridges, it only works when I have the black one in there but doesn't work when they're both in...


  • Your model requires both cartridges at all times. Empty cartridge needs to be replaced to continue printing - this includes the color cartridge for black only jobs.
  • Make sure you are inserting the correct version of cartridges for your model. (32/34 black & 33/35 color).
  • Try to re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.

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I am getting the following error message: Black/photo cartridge missing


Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

Mar 06, 2011 | Dell 924 All-in-One InkJet Printer

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The colour ink cartridge is not being identified. I have tried taking them out and putting them in again. I have powered it off and on but nothing is working. Any suggestions would be greatly appreciated


Are you using Dell Series 5 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

Jan 09, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

Replaced black ink cartridge and printer keeps asking to replace


The message that persists in saying to "replace black cartridge" could be due to a defective cartridge chip. The chip maintains counts and tells the printer when a new cartridge is installed. If you cartridge is remanufactured, they may have neglected to install a new chip.

Regarding the new fuser not working, I'll have to get back to you on that.

Oct 15, 2009 | HP LaserJet 4600dn Color Printer

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Dell 944 error message 1102 after fitting new DellBlack Cartridge


hi there,

you can try these steps:

try to remove the new black cartridge. get a clean cloth. gently wipe the copper strip of the cartridge. unplug the power cable of the printer. gently wipe the contacts of the black cartridge carrier (where you put the black cartridge in). close the carrier, plug the power cable back in. install the black cartridge. then check for the error code.
if you still have same error code, try the old cartridge.
if the old cartridge still works, you need to contact dell for the replacement of the black cartridge (if you purchase the black cartridge from dell)
if the old cartridge is also giving same error. try the steps on the color cartridge as well, it might be with the color cartridge error.
or both.
worst case scenario the contacts on the printer carrier might be broken already.
but in this kind of situation. 98% it's the cartridge that's causing the issue.

have a great day :)

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Did you remove the tape from the contacts of the new black cartridge? If so once the new one is in, unplug the printer from power and power it back on, it should do a full check after a power on off.

Sep 23, 2009 | HP PSC 950 All-In-One InkJet Printer

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Missing black ink cartridge


Unplug the printer from the wall. Also remove the power brick for 60 seconds. This will reset any error messages you get from the printer. Plug everything back in and power on the printer. Take out the Dell black cartridge and reseat it. Put it back in and do the same for the color cartridge. When you close the printer it should try to print an alignment page.

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1 Answer

Printer cannot find new black cartridge. Left cartridge missing.


The electronics are bad on your compatible and your printer can't recognize it's there. Return this cartridge and get your money back. The next cartridge you buy, ask if the electronics have been tested to be functional. I recommend refils from Cartridge World or Office Depot.

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1 Answer

CARTRIDGE TROUBLE


take the new one out again and then replace it again

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1 Answer

Printer error


Per Dell this is a problem with either the ink cartridge or the cartridge carrier. The only advice given is to reinstall the cartridges, disconnect the printer power then reconnect and turn on. If that doesn?t work the next step is to replace both cartridges with brand new, genuine Dell cartridges, not refills or equivalents. If that fails the next step depends on if your printer is over 1 year old. If it isn?t then I would contact Dell support immediately for a warranty replacement since the next steps involve taking things apart. Let us know how to proceed.

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