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Usually this computer has this kind of problem specially if you had updated driver through Vista Windows update. Try to uninstall driver from System Manager, and download the proper driver from http://www.acer.com/worldwide/support/download.htm then install it. It is sure that you can fix this problem. I have already done it.
Does the laptop play CDs?
If so then when you start a DVD and before you play the movie, go into the audio setting and configure the speakers for laptop stereo speakers.
If you cannot hear music from the CD then check :-
1. The audio settings, volume not set to minimum and mute is not ticked (enabled)
2. Device manager - sound device is enabled and working, if not re-install the sound driver.
Not sure if you are watching via the internet, but if so than it sounds as if your internet bandwidth is not good enough for the type of viewing you desire. If you can find out what the specs are on that and in addition give me the specs on your computer like what type of operating system, how much memory, and type of Processor you have including make and model of your computer I can help you possibly speed up your viewing process.