Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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MyBook Failed - Not Sure I Want Their Replacement

It never occured to me that I might have to backup my backup. I bought the MyBook 320 and backed up most of my stuff only to one day see almost 50% of the directories have been corrupted. Of course, WD has no program they provide to help you recover the lost data so I got a RMA and sent it back to them. However, in the past week I have search the web and found that my problem is not uncommon. Apparently, many people have had their MB fail. So my question is, our we talking about a production problem that WD should be addressing? Furthermore, I don't think I can trust whatever replacement they send me. If my first one failed, shouldn't I assume the replacement will too if others are posting about the same issue? My calls to WD have gone unanswered. I guess, like so many others, I have to make a big thing about it publicly before they will respond.

Also, and kind of unrelated to my rant, can you partition the MyBook to NTFS? I have heard you can only format it using FAT32.

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  • Anonymous Jul 11, 2008

    My Hard drive is making a clicking sound and my OS does not recognize it.



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I have 6 My Books I use for various types of data storage (2x 1Tb and 4x 500GB). I experienced problems with 2 of the 500GB drives over the last 3 months. Speaking with a tech at Best Buy, apparently the problems are common and are related to heat buildup inside the case.

I think the problem is not with the drive itself, but rather with the compartment (specifically with the USB or Firewire interface). The failures I experienced are intermittent: Windows does not recognize the drive and starts displaying an error about an "USB device not recognized". The first time this happened I let the drive sit and cool, and it worked again. I tested it for bad sectors and it came back healthy. Then after about a day of use, the same USB error hapepned and the drive became unreadable again. If you open the enclosure, remove the hard drive, buy a different enclosure in install it, I think it will work and you will get your data back!

Fortunately, I always do a back up a backup so I did not lose anything. Needless to say, however, after this kind of unreliable behavior, the drives are going out the door and I will replace them with a SCSI external disk enclosure. More expensive, but reliable. I will eventually ask WD to replace the bad ones, but I am not sure I will trust them.

As for NTFS vs FAT, you can re-initiliaze the drive with NTFS using DIsk Management without a problem. I did this to all of mine (usign WInXP Pro).

Posted on Mar 30, 2008


Again, just like all the previous posters here my MB had been acting up and then of course it eventually couldn't be read at all by vista or xp. I don't want to send it away for a replacement since it won't have all my data that I stored on it when it returns and data recovery costs ridiculous amounts of money. I guess once word gets around that WD are worthless drives maybe they will pick up their act and start to release quality products for a change.

Posted on Jul 11, 2008


I don't have a solution, but I thought I'd post because my MyBook failed as well. It was having problems being recognized and then one day when it finally was recognized, all the files were gone.

Posted on Jul 09, 2008

Any computer will read the external drive as internal if you restsartthe computer with the usb plugged in

Posted on May 12, 2008

Also just had a MB World II fail. As the last posters have stated, it begins to act up a little bit, then it just failed outright. Online searches seem to suggest this is not uncommon.

Posted on Apr 05, 2008

Mine also just failed a couple of days ago. I had every personal file on there! I'm very angry. I have RMAed the HDD but I don't I would be able to trust it.

Posted on Mar 27, 2008

Vista, at least, can reformat the MyBook as NTFS, but it seems to remove the plug-and-play functionality...from then on, my computer read it as an internal hard drive.

Posted on Mar 27, 2008

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You have to install the backup software on the new computer. Either download from WD to use what came with the MyBook. Attach the MyBook and find it in My Computer. If it is not there, you have to reboot and find the attached device. After Windows recognized the drive, the backup software will ask you for a new backup but just decline and reactivate the plan (actions/reactivate). That should do it!

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