Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

7 Answers

MyBook Failed - Not Sure I Want Their Replacement

It never occured to me that I might have to backup my backup. I bought the MyBook 320 and backed up most of my stuff only to one day see almost 50% of the directories have been corrupted. Of course, WD has no program they provide to help you recover the lost data so I got a RMA and sent it back to them. However, in the past week I have search the web and found that my problem is not uncommon. Apparently, many people have had their MB fail. So my question is, our we talking about a production problem that WD should be addressing? Furthermore, I don't think I can trust whatever replacement they send me. If my first one failed, shouldn't I assume the replacement will too if others are posting about the same issue? My calls to WD have gone unanswered. I guess, like so many others, I have to make a big thing about it publicly before they will respond.

Also, and kind of unrelated to my rant, can you partition the MyBook to NTFS? I have heard you can only format it using FAT32.

Posted by on

  • Anonymous Jul 11, 2008

    My Hard drive is making a clicking sound and my OS does not recognize it.

×

7 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have 6 My Books I use for various types of data storage (2x 1Tb and 4x 500GB). I experienced problems with 2 of the 500GB drives over the last 3 months. Speaking with a tech at Best Buy, apparently the problems are common and are related to heat buildup inside the case.

I think the problem is not with the drive itself, but rather with the compartment (specifically with the USB or Firewire interface). The failures I experienced are intermittent: Windows does not recognize the drive and starts displaying an error about an "USB device not recognized". The first time this happened I let the drive sit and cool, and it worked again. I tested it for bad sectors and it came back healthy. Then after about a day of use, the same USB error hapepned and the drive became unreadable again. If you open the enclosure, remove the hard drive, buy a different enclosure in install it, I think it will work and you will get your data back!

Fortunately, I always do a back up a backup so I did not lose anything. Needless to say, however, after this kind of unreliable behavior, the drives are going out the door and I will replace them with a SCSI external disk enclosure. More expensive, but reliable. I will eventually ask WD to replace the bad ones, but I am not sure I will trust them.

As for NTFS vs FAT, you can re-initiliaze the drive with NTFS using DIsk Management without a problem. I did this to all of mine (usign WInXP Pro).

Posted on Mar 30, 2008

Again, just like all the previous posters here my MB had been acting up and then of course it eventually couldn't be read at all by vista or xp. I don't want to send it away for a replacement since it won't have all my data that I stored on it when it returns and data recovery costs ridiculous amounts of money. I guess once word gets around that WD are worthless drives maybe they will pick up their act and start to release quality products for a change.

Posted on Jul 11, 2008

I don't have a solution, but I thought I'd post because my MyBook failed as well. It was having problems being recognized and then one day when it finally was recognized, all the files were gone.

Posted on Jul 09, 2008

Any computer will read the external drive as internal if you restsartthe computer with the usb plugged in

Posted on May 12, 2008

Also just had a MB World II fail. As the last posters have stated, it begins to act up a little bit, then it just failed outright. Online searches seem to suggest this is not uncommon.

Posted on Apr 05, 2008

Mine also just failed a couple of days ago. I had every personal file on there! I'm very angry. I have RMAed the HDD but I don't I would be able to trust it.

Posted on Mar 27, 2008

Vista, at least, can reformat the MyBook as NTFS, but it seems to remove the plug-and-play functionality...from then on, my computer read it as an internal hard drive.

Posted on Mar 27, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Change mybook from one pc to another


You have to install the backup software on the new computer. Either download from WD to use what came with the MyBook. Attach the MyBook and find it in My Computer. If it is not there, you have to reboot and find the attached device. After Windows recognized the drive, the backup software will ask you for a new backup but just decline and reactivate the plan (actions/reactivate). That should do it!

Dec 05, 2011 | Western Digital My Book Essential Edition...

3 Answers

Help


What operating system do you have?
Thanks,
lee

Jun 24, 2008 | Western Digital 320GB MyBook External USB...

1 Answer

I bought a 500GB Mybook. Package did not have a part, which was quickly and kindly sent to me. Support said the software was already on the drive, when I asked about an install CD. It never occurred to me...


You have to set up the drive on your new laptop. Then install the software and when it asks about a new backup decline. Go to actions/reactivate plan and that should do it. Let me know how it works.

Oct 06, 2011 | Western Digital My Book Essential Edition...

1 Answer

I bought a new Transcend Storejet 25M 320 GB. When I connected it to my laptop, after the installation of the software by itsely, it said you need to format the drive. I pressed OK but the formatting...


Use partition magic 7.0/ 8.0/ 8.2 or advance, make new partitions and then format it. Sure, your problem will resolve. Let me contact for further more information.

Best of Luck

Mar 13, 2011 | Transcend StoreJet 25 Mobile 500GB USB 20...

1 Answer

I bought HD 1 Tera mybook essential last week..however the power adapter failed to switch on the hdisk..how to go about? The Hdisk bouh=ght by my friend in Penang last week..i stay in shah alam,...


just to make stuff a lot easyer if u bought it from a store just take it back that and get another one.. if u bought it from some one.. hopefully thay still have the papers and stuff that came with it and it's still under warranty...

Sep 13, 2010 | Western Digital My Book Home Edition 500...

1 Answer

Connecting my external 320 to my laptop but its just flashes


Try a replacement USB cable first, and test the MyBook on a different computer, to ensure the fault is on the external storage unit.

There are two possibilities:

The Mybook USB/ATA controller board is faulty.
In this case you can simply take apart the enclosure and mount the disk into a new enclosure. WD Mybooks are SATA, but double check the hard disk connector to ensure.

The hard disk inside is faulty.
In this case repair may be expensive. You need to locate a data recovery facility with a 'clean room' , the cost is usually more than $800.

If this happened after a power surge, then the problem is most likely a faulty controller board.

If instead you have dropped the hard disk it is possible an hard drive failure, in that case repair will be expensive.

A replacement enclosure will stfrom art about $20 on Ebay or Amazon, and must not necessarily be WD .
Check if your disk is Sata or PATA (IDE) before buying the enclosure.

May 13, 2009 | Western Digital 320GB MyBook External USB...

2 Answers

Dead WD Mybook Premium Edition


You could try recycling to see if they give you anything for scrap. I'm sorry to say that it would be worth nothing any other way.

Dec 20, 2008 | Western Digital My Book Premium ES...

1 Answer

WD MyBook 320 GB Premium - Retrieving Data


You should buy a program called "Partition Table Doctor". I went through the EXACT same thing and it was just a bad partition on my mybook which is the EXACT same as yours is. It cleared up the problem for me. I still have problems with my mybook so i wish that I bought a different hard drive, but oh well.

but try "Partition Table Doctor", it will scan your mybook and fix any partition errors with it.

I was in the same boat as you over a year ago and trust me, "Partition Table Doctor" is a LIFESAVER!

Jan 13, 2008 | Western Digital 320GB MyBook External USB...

1 Answer

WD Western Digital mybook premium edition


Google is your friend... I found the WD website and browsed for the model you said. I found the installation guide and looked it over. You might want to do the same. You can also contact the company via the website to either download the software or order it from them Product page: http://www.wdc.com/en/products/extmatrix.asp Guide: http://www.wdc.com/en/library/dual-option/2079-001072.pdf

Jun 27, 2007 | Western Digital My Book Essential Edition...

Not finding what you are looking for?
Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive Logo

619 people viewed this question

Ask a Question

Usually answered in minutes!

Top Western Digital Hard Drives Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Mark Taylor
Mark Taylor

Level 3 Expert

728 Answers

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Are you a Western Digital Hard Drive Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...