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Modem issue All lights are gree still not connecting

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Power cycle the modem
it will work

Posted on May 04, 2010

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Posted on Jan 02, 2017

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After connecting modem to pc, the link light in modem was orange, the others were all green, of course, pc can not surf internet. Try to restart and change modem location, issue persists


Hi,

Good day.You can do the following to make your connection work.

1. You need to make sure that the cable connection between your modem and wall outlet is tight.
2. Ethernet cable should be detected when plugged in to your pc ( usually a pop up on your screen will tell that)
3. Link light means there's a conenction between your pc and cable modem.
4. You might need to check if the online light or cable light on the modem is on to make sure that your modem is getting a signal from your cable internet provider. If its off you need to contact your internet provider because there could be an issue or possible outage on your line.
5. You can also try to restart your computer once its connected to the modem to refresh the ip address of your pc.
6 You can also contact the tech support number for your internet provider for them to diagnose the issue.

Hope this information will help resolve you're problem. Have a great day and thanks for using Fixya.

Jun 11, 2011 | Arris SURFboard SB5120 Modem

1 Answer

No voice


One possible cause could be that your modem has lost it's connection to your internet service provider. To test this you can check to see if you have internet access. If your modem has a connection to the internet than you should connect a phone directly to the tel 1 port of your modem. If you have dial tone wile directly connected than there is an issue with the internal wiring of your home. In this case your best bet is to contact your ISP to have them fix the issue. If there is no internet access to the modem than this is typically do to a signal related problem. To trouble shoot the problem you will need to connect the modem directly to the main cable line where it first enters into the home. This process is known as bypassing the splitters. You will know when the modem establishes a connection by the top 4 lights becoming solid green. If bypassing your splitters resolved the issue than you will need to replace the malfunctioning splitter. Typically splitters only cost a few bucks and can be purchased from any electronic store. If at any point all 4 top green lights start to blink in sequence than you will need to contact your internet service provider to "unwall the modem". If you can not get a connection from the main line than there is a issue with either the modem or the signal coming into the home and you will need to contact your internet service provider.


I hope that information above has helped is some way.
If possible please rate this solution.

Sep 01, 2010 | Computers & Internet

1 Answer

When i reset my modem it goes through the normal start up process but when it is trying to connect online the lights start flashing.(receive &send ) lights flash.


The light pattern you have described shows that the modem can not establish a connection to your internet service provider (ISP). This is typically do to a signal related issue. To trouble shoot the problem you will need to connect the modem directly to the main cable line where it first enters into the home. You will know when the modem establishes a connection by the top 4 lights becoming solid green. If at any point all 4 top green lights start to blink in sequence than you will need to contact your internet service provider to "unwall the modem". Remember most internet service providers require you to register new modems on there network. So if you have not all ready completed that process you will most likely not have access. If you can not get a connection from the main line than there is a issue with either the modem or the signal coming into the home and you will need to contact your internet service provider.

I hope that information above has helped is some way.
If possible please rate this solution.

Aug 31, 2010 | Arris SURFboard SB5101U DOCSIS 2.0 Cable...

1 Answer

My motorola SB5101 cable modem is connected properly. The power light is green but the receive light is keep on blinking other lights was turn off (send, etc.). Does my modem has a problem?


This light pattern indacates that the modem can not establish a connection to your internet service provider (ISP). This is typically do to a signal related issue. To trouble shoot the problem you will need to connect the modem directly to the main cable line where it first enters into the home. You will know when the modem establishes a connection by the top 4 lights becoming solid green. If at any point all 4 top green lights start to blink in sequence than you will need to contact your internet service provider to "unwall the modem". Remember most internet service providers require you to register new modems on there network. So if you have not all ready completed that process you will most likely not have access. If you can not get a connection from the main line than there is a issue with either the modem or the signal coming into the home and you will need to contact your internet service provider.

I hope that information above has helped is some way.
If possible please rate this solution.

Aug 29, 2010 | Arris SURFboard® SB5101 Cable Modem

1 Answer

Occasionally, the power light will blink slowly, and no other lights are on, and there is no connection. Disconnecting the box completely and reconnecting, and powering up solves the problem. What is the...


Intermittent connection issues are very difficult for internet service providers to trouble shoot. The first step in trouble shooing any Intermittent connection problem is to look at the chain of equipment involved in flow of data from the internet service provider to the end user. In most homes the packets enter from the main cable line to the modem, than from the modem to the router, and finally from the router to you computer. So that means that the issue can be caused from the following equipment: main cable line, splitter, modem, router, or the Ethernet / wireless card of the PC. Since we know that the connection is being dropped at or before the modem I recommend contacting the internet service provider and demand a service call to swap the modem and check the pole. Your issue can be cause by some thing as simple as a bad splitter in the home or some thing as complicated at an issue at the pole. Most commonly this will turn out to be a bad modem.

I hope that information above has helped is some way.
If possible please rate this solution.

Aug 27, 2010 | Arris SURFboard SB5120 Modem

1 Answer

My modem randomly resets and no internet.


either the modem is going out or its a problem with your internet provider. before calling to complain to the internet provider. run down to your local walmart or electronics store and pickup a modern if you have the same issue its your internet provider.

i delt with a modem that was causing a similar issue. the problem ended up being the modem was running hot. i modified the case and added an external fan and the problem went away.

hope this helps. good luck
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Mar 03, 2017 | Thomson RCA DCM245R Modem

1 Answer

I have a wireless router (netgear rangemax) and had my laptop connected to it. I connected my ps3 to the internet and now i cannot get internet connection thru my laptop. my network says i have...


If nothing was changed in the router after connecting your PS3, possible that the devices are not syncing properly. Do a power cycle. Turn of all of your devices including the router and the modem. Wait for about a minute and turn them on in this order. Modem, wait for the lights to stabilize, then the rotuer, wait for power become solid gree. then turne the Laptop and PS3. See if this will help.

Dec 28, 2009 | NetGear RangeMax WPN824 Router

2 Answers

Belkin F5D8236-4 Wireless Router will not connect to pannaway dsl modem with same settings as router I am replacing. Dynamic IP address setup. Modem light continously blinks orange. No internet light.


1) With direct connect with modem, check the IP address and default gateway.
(I came across such a modem, it gave default gateway as 192.168.1.254)
I also had the doubt of configuring as a dynamic connection
But it won't work!
Contact your ISP to completely bridge the modem and configure the dsl modem as PPPoE connection with correct username and password.
Finally connect the modem to router and do a complete network power cycle, i.e.: Unplug power from router 1st, then power from modem, unplug the telephone line and now do the exact reverse process... Plug back the tel. cable, then power to modem... now WAIT for lights on modem to come back, then plug in the power to router. This will surely work.

Oct 03, 2009 | Belkin F5D8236-4 Router

2 Answers

DSL modem connected but no internet


Have you installed DSL filters on all your phones and make sure you don't have on on the line for your modem?

Jun 28, 2008 | Westell Wirespeed LiteLine 6100...

1 Answer

Link light on the modem green or orange


the first 4 lights should be gree then the fith orange and should be flickereing on and off fast the last one should be doing nothing

Nov 23, 2007 | Arris SURFboard SB5120 Modem

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