Question about NEC Electra Professional ETW-16DC-2

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I want to replace this phone. What is compatible for NEC Electra

We currently use Electra Professional Level 1 with Pro Mail and want to upgrade all phones

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  • fp_church May 04, 2010

    We have 4 phone lines handled by the in-house NEC Electra Level 1 server with NEC's ProMail for voicemail. All phones are "terminals" with only one connection/port/line-in for the phone line. We would like to upgrade the phones but not the system. Will any phone labeled "terminal" work as long as it can handle 4 lines? Thank you

  • fp_church May 04, 2010

    I am not sure what phone but a multi-line, 4 lines, telephone. I am not sure just any phone will be compatible with the current system we are using. Because all the 4 line phones I've looked out have 4 in-line connections on the back of the phone. Our current phones have just one. That is why I used the term terminal to describe the phones we have now.

  • Carl Navarro
    Carl Navarro May 11, 2010

    Upgrade to what?

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  • NEC Master
  • 2,460 Answers

It doesn't exactly work that way, but I'm guessing that you have 8 button terminals. You can replace them with phones like this: http://www.pcliquidations.com/item.asp?id=1678

There may be some programming required to make them work.

Carl

Posted on May 04, 2010

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What is a compatible voicemail for the nec electra professional


I have one with an electra 120.
Make me an offer!
John Gray 800-590-1284

Mar 16, 2009 | NEC Electra Professional ETW-16DC-2

1 Answer

Function


If your main system cabinet (in some closet somewhere) is plastic, you have the NEC Electra Professional Level I system and the DND cancel procedure is <FNC>, 60, <FNC> when the phone is idle. If your main system cabinet is metal, you have the NEC Electra Professional Level II system and the DND cancel procedure is <FNC>, 69, <FNC> when the phone is idle. You can also press "42" while hearing intercom dial tone. The most common cause of accidentally setting DND is by dialing "40" while hearing intercom dial tone (Level II system).There is a slim chance your main system is not the Electra Professional series. If either of the above do not work, let me know.

Jan 15, 2009 | NEC ETW 16DC-1 Corded Phone

1 Answer

I don't know how to use redial


The Last Number Redial feature is invoked by pressing the <LNR/SPD> button then the "*" (asterisk). This is true whether you have the NEC Electra Professional Level I or Level II system. To know what other features are available depends on the system. If you know where your main control box (KSU-Key Service Unit) is, the Level I system has a plastic cabinet, the Level II system has the metal cabinet.

Jan 02, 2009 | NEC Electra Professional ETW-16DC-2

1 Answer

NEC Electra Professional Level I Upgrade


The NEC Electra Professional Level 1 has a maximum CO line capacity of 8 in any configuration. If you need more outside phone lines, you will need a different system. If you need to limit cost as much as possible, the cheapest avenue would be to upgrade to a used Electra Professional Level II. That way you can still use the same telephone instruments, but ALL cabinet hardware would be different. Also, you can only get to 8 outside lines if you have software level 3.00 or higher by using the COI-C(2A)-10 card. To verify which software version you have, I think you press FNC(3) on sta. 10 ( or the first station in the system). If that doesn't work, let me know, and we can access the system program to verify version number.

Dec 29, 2008 | NEC Electra Professional ETW-16DC-2

1 Answer

NEED TO KNOWN WHICH NEC SYSTEM I HAVE


If your question is what specific system you have, it is the NEC Electra Professional. If your main control box (called a KSU - Key Service Unit) is a plastic cabinet, you have the Level 1 system. If your KSU is metal, you have the Level II (2) system.

Dec 27, 2008 | NEC Electra Professional ETW-16DC-2

1 Answer

Voice Mail


Return the NEC unit as it is not fit for a consumer. It is unreasonable for NEC to not include a troubleshooting guide with simple solutions (i.e., user friendly).

Apr 08, 2008 | NEC Electra Professional ETW-16DC-2

4 Answers

How to program a line to ring keysets


Not sure if I understand your question correctly, but I think I just learned how to do that on an electra professional. Memory block 4-1-1 lets you go through each of the internal extensions, and you can set each extension to ring when a call comes in from any/some/all of the outside lines.
to reach memory block 4-1-1, I used a multi line terminal connected to ports 1. Press fnc => hold => # => 0 => * => line key 4. Use the fcn(?) key to cycle through the internal ports, the line key buttons to map each of the 4 lines (presumably line keys 1 through 4 on your system).
As to where to get a manual, I am not sure, I have 3 thick binders... good luck

Apr 08, 2008 | NEC Electra Professional ETW-16DC-2

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