Question about Keurig Platinum B70 Coffee Maker

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Coffee grounds in the cup

I have purchased a new keurig platinum machine. The first cup that is brewed always has coffee grounds in it and it is not filled to the top despite making sure to select the right size mug. The second cup of coffee is usually brewed perfectly. Any ideas?

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  • 92 Answers

Since you said usually... I suspect the rubber seal that surrounds the top needle is not seating well...
you can verify this by making a beverage with a k-cup and, just before the water starts, add a little hand pressure to the K-cup arm pushing down a little bit... not hard...
If it consistently makes a good beverage, then we focus our attention to that piece of the brewer...
when the consistency of the water changes, it tells me to look for leaks or unusual percolation of water...

you can verify the K-cup holder is ok... but another way to simulate the hand pressure is to put a shim of some sorts under the lip of the k-cup... like the thickness of a couple sheets of paper under the rim... not the actual k-cup... but the k-cup holder... raising it up a smidge is the same as the slight hand pressure...

I would look to see if the rubber seal has come loose around the top needle....

Posted on May 06, 2010

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Posted on Jan 02, 2017

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1. Power off machine.

2. Using a metal paperclip, insert it into left side of top needle. It must insert at least 1" deep. Insert it into slot on right side and again from back of needle.

3. Remove KCup cradle. Separate bottom from top. In the top section, insert the paperclip up into bottom needle from the bottom upwards. It will not go all the way thru and this is normal.

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8. Make sure Auto-OFF is NOT set and let last cycle of vinegar remain inside machine for 4 hours.

9. Refill reservoir with fresh water and repeatedly run brewing cycle until the water is clear and odorless.

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