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Re: Leaking hand shower
If it is leaking right where the hose connects to the hand shower, there is usualy a rubber washer inside that may have shifted or need to be replaced. Overtightening is the number one cause for leaks on these. I would try to repair before replacing, as hand showers are costly. Hope this helps.
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What is the model number of the unit in question? What color was the old cartridge in the valve and the new cartridge that you replaced it with? If no model number do you have any pictures of this valve/trim in question? It could be that you got the wrong replacement cartridge or something is not properly aligned within the valve. Feel free to contact me direct at Hansgrohe. I'd be happy to help. 1-800-334-0455. Press 2 for tech and ask for David. Or email me at email@example.com
If the shower head is constantly dripping and not shutting off it is most likely the valve in the wall not the head itself. How is the head leaking? Where/when does the water show up? Feel free to contact Hansgrohe Tech at 1-800-334-0455. Press 2 for tech. We would be happy to help.
First thing to check is the filter screen at the hose connection on the hand shower. If this screen is clean and there is no debris in the flow restriction device inside the handle end you will most likely need to clean the hand shower spray face. You can remove the unit from the hose and soak the spray face in CLR. Follow the instructions on the container for use and dilution. Soak for no more than 10 minutes at a time. After soaking, rinse the unit well and reconnect to the water source. Run water through it and while running rub the rubber spray channels to further clear up any deposits. Repeat the soaking and cleaning process at least two more times to clear out all deposits that may be limiting your performance. If you need more help feel free to contact me at Hansgrohe. 1-800-334-0455. Press 2 for tech and ask for David Scarborough. I'd be happy to help.
For the Clubmaster shower head there is a rebuild kit available. This is part number 92027000 and is available through your local dealer or online dealer. If you need further help feel free to contact me at Hansgrohe. 1-800-334-0455 press 2 for Tech and ask for David Scarborough. I'd be happy to help.
The best way to resolve this is to clean the hand shower with some CLR. Follow the instructions on the CLR container for use. Soak the shower head in CLR for no more than 10 minutes at a time. Rinse it well after soaking. Then reconnect the unit to the water source and run water through it. While running rotate the spray face through the different functions to further help clear out the deposits. Then repeat the soaking and rinsing at least two more times to clear out the depsoits. For further help you can contact Hansgrohe Tech at 1-800-334-0455. Press 2 for Tech and ask for David Scarborough.
Is it a Grohe or Hansgrohe shower head? If it is a Hansgrohe shower head the first thing to check is if the self sealing filter gasket is installed at the connection to the shower arm. Hansgrohe shower heads have a black self sealing filter gasket in the head that some people remove assuming it is a flow restriction device. It is only a filter and does not restrict flow unless clogged with debris. Next make sure the flow restriction device below the filter gasket is still installed. On some models removing the flow restrictor will cause water to be expressed from the air injection ports near the pivot ball. Feel free to contact me at Hansgrohe. 1-800-334-0455. Press 2 for Technical and ask for David Scarborough
Remove the handle by loosening the screw near the bottom. You should see a plastic ring, probably green, that is the hot water safety. Adjust it so that the handle will turn further for more hot water. It most likely pulls out, then turn it left, reinsert and reattach the handle.