Question about Microsoft Zune JS8-00001 Digital Media Player

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Microsoft Zune 30gb black battery/charge problem

Got 2 zunes for Christmas, charged them up. 2 weeks later my girlfriend's won't come on 10 minutes after a charge. Plug it back in, the plug icon comes up. Let it charge overnight, try again, the battery drained icon comes on, right after charging. Switched the USB to the 500ma ports on the back of my pc. Microsoft says it's out of warranty so I won't send it in and wait....and wait...and still have to pay for the repair. So I changed the battery out the other day, that doesn't help. Mine works fine. Anybody know if this is a software thing? I think I'm going to have to replace the board on it, but I wanted to see if anybody else knows something.

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  • Expert
  • 125 Answers

When the battery turns green, take it out so it doesn't drain.

Posted on Apr 12, 2008

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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ThaMp3Doctor
  • 8596 Answers

SOURCE: ZUNE 30GB Zune Music... Problem

There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

Posted on Jul 06, 2008

  • 1 Answer

SOURCE: zune player

As a last resort or if you are receiving error code C00D2772, erase the device, and then sync your content again. To do this, follow these steps:

  1. Start the Zune software on the computer.
  2. Connect your Zune device by using the Zune Sync Cable.
  3. Click Settings, and then click device.
  4. Click SYNC OPTIONS, and then click ERASE ALL CONTENT.
  5. When you receive the following message, click Yes: Please Confirm. Are you sure you want to erase the contents of the connected Zune? You receive the "Erase All Content" message. This may take several minutes. Do not move or disconnect the Zune device until the message disappears.

Posted on Dec 02, 2008

  • 34 Answers

SOURCE: MY 30GB ZUNE KEEPS SAYIN RESTORE ZUNE DEVICE FIRMWARE.HELP MEEEEE

Try this KB article
http://support.microsoft.com/kb/945278/en-us

Posted on Jun 13, 2009

lt_cmdr_bob_
  • 37 Answers

SOURCE: 30gb zune only has black screen

Try these ideas first, except calling for service since it's out of the warranty: http://support.microsoft.com/kb/931912. If this doesn't work then, you'll have to erase all the content on your Zune through the buttons on it and use the Zune software to restore the firmware and getting it to boot again. If this doesn't work, then the hard drive may be bad in the Zune and will need to be replaced. If the hard drive is bad, you'll usually hear a lot of repetitive clicking. I hope this helps.

Posted on Oct 06, 2009

hunter19_46m
  • 7482 Answers

SOURCE: Bought 2 zune refurbished 30gb players for son's

Copy and past the link to your browser and you will be able to download the users manual,softwear,etc. Good Luck, I hope this helps

http://www.zune.net/en-us/support/usersguide/gettingstarted/default.htm

Posted on Nov 30, 2009

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Hi,

I am not sure if this is gonna work but, since you've tried all other steps why dont we give this a try too...LOL :-)

To troubleshoot this issue, try one or more of the following methods in the order in which they are listed:
  1. Let your Zune device charge for 30 minutes, then disconnect and reconnect the cable to turn on the player. It can take up to 3 hours to fully charge.
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