Question about Lucent Merlin Legend MLX-20L Phone

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Lucent Merlin Legen MLX-20L Phone

Talking about an automated attendant, I believe. It is an incoming line to our co. that we cannot access to change the recorded message.

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I have the Merlin Legend system. To change to auto attendant is an "administrator" funtion. From the main console, go into the administrator mailbox-enter passwords-go to the #3, which is automated attendant-press 1 for Day menu-press 6 to modify the menu. The menu "prompt" is what you want to change-the recording. If you no longer have an administrator or someone that knows the administrator's mailbox number and passwords, you will probably have to call Avaya and pay them the $650/hr they now want for remote programming, OR calla alocal person with Merlin Legend programming expertise.

Good Luck!!

Posted on Mar 26, 2008

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